Pitney Bowes DM300c User Manual

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Summary of Contents

Page 1 - DM300c and DM400c series

Digital Mailing System DM300c and DM400c seriesOperator GuideUK and ROI Version

Page 2

1-2 SDC755A1 • IntroductionAbout Your Digital Mailing SystemYour digital mailing system's advanced features include:• Space-saving, compact fo

Page 3 - Table of Contents

8-8 SDC755A8 • TroubleshootingViewing System Configuration LevelsSometimes in an effort to fix your problem over the phone, the representative of you

Page 4

9-1SDC755A9 • Supplies and OptionsOptions ...9-2 Weighing Platforms ...

Page 5

9-2 SDC755A9 • Supplies and OptionsOptionsA number of flexible options are available so you can tailor your mailing system to meet your exact needs

Page 6

9-3SDC755A9 • Supplies and OptionsSuppliesYour DM300c/DM400c Series requires certain supplies to function properly. These include: • Ink Cartridges

Page 7

9-4 SDC755A9 • Supplies and Options

Page 8

10-1SDC755A10 • ReportsOverview of Reports ...10-2Last 5 Refills Report ...

Page 9

10-2 SDC755A10 • ReportsOverview of ReportsYour system allows you to print reports for funds usage, postage refills, postage tracked by account, and

Page 10 - 1 • Introduction

10-3SDC755A10 • ReportsSingle Account ReportThis report provides the postage history for a single account (if the Departmental Accounting feature is s

Page 11

10-4 SDC755A10 • ReportsAccount List ReportThis report provides a list of all of the accounts that you have configured on your system (If the Depart

Page 12

10-5SDC755A10 • ReportsConfiguration ReportThis report lists configuration information about your machine and Postage by Phone® account.1. Press Opti

Page 13

1-3SDC755A1 • IntroductionPostal RequirementsThe meter on your mailing system is licensed by your Postal Authority and you must follow some basic requ

Page 14

10-6 SDC755A10 • ReportsPermit ReportThis report lists the activity of each permit print if your system is being used for permit printing.1. Press

Page 15

11-1SDC755A11 • Departmental AccountingOverview of the Accounting Feature... 11-2Turning On Accounting (if available) ...

Page 16

11-2 SDC755A11 • Departmental AccountingOverview of the Accounting FeatureIf your model has the departmental accounting feature, you can setup your

Page 17 - 2-1SDC755A

11-3SDC755A11 • Departmental AccountingTurning Off Accounting You can temporarily turn off the Departmental Accounting whenever you wish. NOTE: You

Page 18 - Shown with Weighing Platform

11-4 SDC755A11 • Departmental AccountingCreating an Account You need to create an account before you can use the departmental accounting feature

Page 19 - 2-3SDC755A

11-5SDC755A11 • Departmental AccountingEditing an Account/Setting Up Account PasswordsYou can edit an account name and establish passwords for each ac

Page 20 - 2-4 SDC755A

11-6 SDC755A11 • Departmental AccountingTurning On Account Passwords You can turn on the requirement for all operators to enter passwords (if passwo

Page 21 - 2-5SDC755A

11-7SDC755A11 • Departmental AccountingViewing Account Totals You can view your account totals anytime using this option.1. Press Options.2. Sel

Page 22 - Control Panel

11-8 SDC755A11 • Departmental AccountingClearing Account Totals You can view your account totals anytime using this option.1. Press Options.2.

Page 23 - 2-7SDC755A

11-9SDC755A11 • Departmental Accounting1. Press Options.2. Select “Accounts".3. If the supervisor password is enabled, you will be prompted to

Page 24 - Machine Features- Rear

1-4 SDC755A1 • IntroductionSafetyThe equipment is supplied with a moulded mains lead and plug which should be used. If the lead cannot be used as su

Page 25 - 3 • Running Mail

11-10 SDC755A11 • Departmental AccountingDeleting an Account You can delete an account and remove it and its contents from the system.1. Press

Page 26

G-1SDC755AGlossaryAccount—A department (e.g., “Human Resources”) to which postage is charged. Your machine may allow you to set up and choose a number

Page 27

G-2 SDC755AGlossaryHome Screen—The machine display that shows your current selections. It indicates that you're ready to print postage. Inspect

Page 29

Elizabeth Way, Harlow, Essex, CM19 5BD, UK www.pitneybowes.co.uk Support Web Site: www.pitneybowestsg.comPB Form SDC755A (2-07)© Pitney B

Page 30

1-5SDC755A1 • IntroductionSpecificationsEquipmentDM300c DM400cSize (including Integrated Weight Platform)315mm H x 370mm W x 435mm D315mm H x 840mm W

Page 31

1-6 SDC755A1 • Introduction It is certified that the Mailing System complies with the requirements of the Low Voltage Directive 73/23/E

Page 32

1-7SDC755A1 • IntroductionIMPORTANT: For best results, always make sure your material conforms to our published specications. Material Specifications

Page 33

1-8 SDC755A1 • Introduction

Page 34

2-1SDC755A2 • Getting to Know Your SystemMachine Features–Front DM300c ...2-2Machine Features–Front DM400c ...

Page 35

2-2 SDC755A2 • Getting to Know Your System4710658923Shown with Weighing PlatformMachine Features- Front DM300c1

Page 36

2-3SDC755A2 • Getting to Know Your System1. Control Panel—allows you to enter and setup information on your machine.2. Tape Feeder—holds and feeds t

Page 38

2-4 SDC755A2 • Getting to Know Your System4816591023Machine Features- Front DM400c71112

Page 39

2-5SDC755A2 • Getting to Know Your System1. Feeder Cover—Lift to gain access to the feed and transport mechanisms.2. Seal/ No Seal Lever— Selects whe

Page 40

2-6 SDC755A2 • Getting to Know Your SystemControl Panel1. Tape Key—Press to print tape(s).2. Lock/Power Key—Dual function. Prevents unauthorised u

Page 41

2-7SDC755A2 • Getting to Know Your System9. Feature Keys—allows you quick access to the most common features on the system. Pressing a Feature key ta

Page 42

2-8 SDC755A2 • Getting to Know Your System1. Phone Connector—allows you to connect an analogue phone line, such as one a Fax machine uses. The conn

Page 43 - 4 • Normal and Custom Presets

3-1SDC755A3 • Running MailBefore You Begin ...3-2Checklist ...

Page 44

3-2 SDC755A3 • Running MailBefore You BeginBefore you run mail on your system, review the Checklist, Home Screen, and Selecting Postage sections bel

Page 45

3-3SDC755A3 • Running MailSelecting PostageThere are several ways you can select postage using your mailing system: • Key in the postage directly fro

Page 46

3-4 SDC755A3 • Running MailEntering Weight Manually This procedure is used when you already know the weight of a mail piece and you do not wish to u

Page 47

3-5SDC755A3 • Running MailDifferential WeighingDifferential weighing is an option that is available on certain models in the DM300c and DM400c series.

Page 48

iSDC755ATable of ContentsChapter 1 IntroductionAbout Your Digital Mailing System ...1-2About IntelliLink™ ...

Page 49

3-6 SDC755A3 • Running MailSelecting an Account to Track Postage You can select an account to track postage if the departmental accounting featur

Page 50

3-7SDC755A3 • Running MailAdvancing the Date on the Machine The DM300c/DM400c Series will automatically advance the date printed at midnight. Howeve

Page 51 - 5-1SDC755A

3-8 SDC755A3 • Running MailChecking and Clearing the Batch Count Checking the Batch Count1. Press Funds.2. Press Page Down.3. The display shows t

Page 52 - How does the system operate?

3-9SDC755A3 • Running MailClearing the Batch Count1. Press Funds.2. Press Options and select "Clear batch value".3. At the "Confirm

Page 53 - Plug phone line in here

3-10 SDC755A3 • Running MailPrinting MailNOTE: To apply postage to large items of mail and parcels that can't be run through the machine, u

Page 54 - Refill Postage

3-11SDC755A3 • Running MailIMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority. If

Page 55 - 5-5SDC755A

3-12 SDC755A3 • Running MailPrinting TapesUse tapes to apply postage to large items of mail and parcels that can not be run through the machine. Pri

Page 56 - 5-6 SDC755A

3-13SDC755A3 • Running MailPrinting OptionsThere are various options available when processing mail through the system. You can:• Seal the envelope o

Page 57 - 5-7SDC755A

3-14 SDC755A3 • Running MailPrinting the Date and Time, Ad or Text on Incoming MailYou can set up your mailing system to print the date and time, an

Page 58 - Check for Updates

3-15SDC755A3 • Running MailText MessagesText Messages are only available on certain models in the DM300c/DM400c series.What is a Text Message?A Text M

Page 59 - 6 • System Options

ii SDC755ATable of ContentsChapter 4 Normal and Custom PresetsWhat is a Preset? ...4-2No

Page 60

3-16 SDC755A3 • Running MailCreating a Text MessageTo create the first Text Message:1. From the Home Screen, select "Text Msg".2. Select

Page 61

3-17SDC755A3 • Running MailEdit a Text Message 1. Press Options, then Page Down.2. Select "Text Messages".3. Select "View/Edit Messa

Page 62

3-18 SDC755A3 • Running Mail

Page 63

4-1SDC755A4 • Normal and Custom PresetsWhat is a Preset? ...4-2Normal Preset ...

Page 64

4-2 SDC755A4 • Normal and Custom PresetsWhat is a Preset?A preset is a setting you can call up at the touch of a button that holds pre-defined value

Page 65

4-3SDC755A4 • Normal and Custom PresetsSelecting the Normal Preset The Normal Preset can be selected by simply pressing Normal Preset.The system will

Page 66

4-4 SDC755A4 • Normal and Custom PresetsCustom PresetsYour system can store up to 10 custom presets. Selecting a Custom Preset1. Press Custom Prese

Page 67

4-5SDC755A4 • Normal and Custom PresetsDefining a New Custom PresetTo define new values or create a new Custom Preset:1. Establish the proper setting

Page 68

4-6 SDC755A4 • Normal and Custom PresetsEditing a Custom Preset NameYou may change the name of a preset if you want.1. Press Options.2. Press Page

Page 69

4-7SDC755A4 • Normal and Custom PresetsDeleting a Custom PresetDeleting a preset removes all the values assigned to it and removes it from the Presets

Page 70

iiiSDC755ATable of ContentsChapter 6—System OptionsSystem Options Introduction ...6-3Basic Options ...

Page 71

4-8 SDC755A4 • Normal and Custom Presets

Page 72

5-1SDC755A5 • Adding Postage/Connecting to Data CentreThis chapter explains how to add postage to your system using the Postage by Phone® Service and

Page 73

5-2 SDC755A5 • Adding Postage/Connecting to Data CentreAbout the Postage by Phone SystemThe Postage by Phone System allows you to obtain postage fun

Page 74

5-3SDC755A5 • Adding Postage/Connecting to Data CentreConnecting Your System to an Analogue Phone LinePlug the telephone line (supplied) into the conn

Page 75

5-4 SDC755A5 • Adding Postage/Connecting to Data CentreChecking Your Postage by Phone® Account BalanceYou can check your Postage by Phone® account b

Page 76

5-5SDC755A5 • Adding Postage/Connecting to Data CentrePrinting a Funds (Postage) ReportA funds report allows you to print a record of how much postage

Page 77

5-6 SDC755A5 • Adding Postage/Connecting to Data CentreSystem Update If there has been a feature enhancement or other non-essential update to the so

Page 78

5-7SDC755A5 • Adding Postage/Connecting to Data CentrePostal Rate Update (mandatory)Postal rates change periodically as defined by your Postal Authori

Page 79 - 7 • Maintenance

5-8 SDC755A5 • Adding Postage/Connecting to Data CentreConnecting to the Data Centre (other than for Postage)If you need to connect to the Data Cent

Page 80

6-1SDC755A6 • System OptionsSystem Options Introduction ...6-3Basic Options ...

Page 81

iv SDC755ATable of ContentsEntering the Dial Prefix ... 6-14Change Postage by phone (PbP) Number ...

Page 82

6-2 SDC755A6 • System OptionsSetting Postage Limits (Funds Warning) ...6-8 Setting the High Value Warning ...6-8 Sett

Page 83

6-3SDC755A6 • System OptionsSystem Options IntroductionSystem options allow you to customise the machine settings for the way you run your mail and ad

Page 84

6-4 SDC755A6 • System OptionsBasic OptionsAdvancing the Date on the Machine/ Returning to Today’s Date See Page 3-7 in "Running Mail".Adju

Page 85

6-5SDC755A6 • System OptionsSetting the Time, Timeouts and Auto Date AdvanceYou can change the system time, set for daylight savings time, change the

Page 86

6-6 SDC755A6 • System OptionsSetting Auto Date AdvanceYour system automatically advances the date at a time you specify. The date advance time is f

Page 87

6-7SDC755A6 • System OptionsSetting Daylight Savings TimeWhen Daylight Savings Time is enabled, the machine's internal clock is advanced by 1 hou

Page 88

6-8 SDC755A6 • System OptionsSetting Postage Limits (Funds Warnings)You can specify values so that when your postage funds drop below a certain leve

Page 89

6-9SDC755A6 • System OptionsChanges to the Lock Code and PasswordSetting the Lock CodeThe Lock Code prevents unauthorised access to your mailing syste

Page 90

6-10 SDC755A6 • System OptionsSetting/Disabling the Supervisor PasswordThe supervisor password prevents access to sensitive setup procedures.1. Pre

Page 91

6-11SDC755A6 • System OptionsSetting Scale OptionsThere are several options you can set with your scale such as zeroing the weight on the scale, turni

Page 92

vSDC755ATable of ContentsChapter 8 TroubleshootingGetting Help ...8-2Power Proble

Page 93

6-12 SDC755A6 • System OptionsSetting Weight Change OptionsYou can set how the scale reacts regarding the class of service when the weight changes.1

Page 94

6-13SDC755A6 • System OptionsConnecting to the Data CentreYou can modify the phone connection settings on your machine, from basic settings (dial pref

Page 95

6-14 SDC755A6 • System OptionsSelecting Tone/PulseUse this to tell the system whether your exchange requires tone or pulse dialling. NOTE: In the U

Page 96

6-15SDC755A6 • System OptionsChange Postage by Phone (PbP) NumberUse this if you need to change the number for Postage by Phone but only if you are di

Page 97

6-16 SDC755A6 • System OptionsChange Modem ParametersUse this if you need to change the modem settings used to dial into the Data Centre but only if

Page 98

6-17SDC755A6 • System OptionsDistributor SettingsThis option allows you to modify the phone connection parameters that your machine uses to call to th

Page 99

6-18 SDC755A6 • System OptionsParameter DescriptionsAccount and User IDThis is the account number and the user ID that your system uses to dial into

Page 100 - 8 • Troubleshooting

6-19SDC755A6 • System OptionsAdvanced options allow you access to features that are used very infrequently such as meter withdrawal, etc. The Advanced

Page 101 - 9 • Supplies and Options

6-20 SDC755A6 • System Options

Page 102

7-1SDC755A7 • MaintenanceReplacing the Ink Cartridge/Printhead...7-2Filling the Moistener DM400c Only...7-6Filling

Page 103

vi SDC755ATable of ContentsChapter 11—Departmental AccountingOverview of the Accounting Feature ...11-2Turning On Accounting (

Page 104

7-2 SDC755A7 • MaintenanceReplacing the Ink Cartridge/PrintheadInk usage will vary, depending on whether you routinely print ads, how many pieces of

Page 105 - 10 • Reports

7-3SDC755A7 • Maintenance4. Remove the old ink cartridge.Replacing the Ink Cartridge/Printhead (continued)Ink Cartridge Guard3. When prompted to &qu

Page 106

7-4 SDC755A7 • Maintenance5C. Remove the protective tape from the bottom of the new printhead.5D. Squeeze the two grey tabs on either side of the ne

Page 107

7-5SDC755A7 • Maintenance9. Close the ink access cover. The system automatically recognises the new cartridge and in a few moments returns you to the

Page 108

7-6 SDC755A7 • MaintenanceFilling the Moistener (DM400c Only)1. Check the moistener tank to see how much sealing solution is left.3. Remove the mo

Page 109

7-7SDC755A7 • Maintenance1. Check the moistener tank to see how much sealing solution is left.3. If the tank was empty, allow 30 minutes for the moi

Page 110

7-8 SDC755A7 • MaintenanceMaintaining the Moistener (DM400c Only)Maintaining the MoistenerIf you notice incomplete or poor sealing and the moistener

Page 111 - 11 • Departmental Accounting

7-9SDC755A7 • MaintenanceMaintaining the Moistener (DM400c Only) Continued.1. Open the feeder cover and remove the moistener bottle. Leave the moiste

Page 112

7-10 SDC755A7 • MaintenanceMaintaining the Moistener (DM300c Only)If you notice incomplete or poor sealing and the moistener tank is full, you may n

Page 113

7-11SDC755A7 • Maintenance4. Clean the brush in plain water, and rinse thoroughly.5. Position the brush as shown so its bottom edge is under the mou

Page 114

1-1SDC755A1 • IntroductionThis chapter lists the key features of your mailing system, tells you what's in this book, and presents important safe

Page 115

7-12 SDC755A7 • Maintenance1. Line up the yellow tab with the yellow slot.2. Slide the moistener tank into position on the mailing machine base un

Page 116

7-13SDC755A7 • MaintenanceRunning Print TestsThe system has several tests that let you check print performance and help you determine printing problem

Page 117

7-14 SDC755A7 • MaintenanceCleaning the Printer Nozzles (Purging)This function allows you to purge the printheads in an effort to fix a printing pro

Page 118

8-1SDC755A8 • TroubleshootingGetting Help...8-2Power Problems (nothing displays) ...

Page 119

8-2 SDC755A8 • TroubleshootingPower Problems (nothing displays)1. Is power cord plugged into both mailing machine base and wall outlet? Make sure th

Page 120

8-3SDC755A8 • TroubleshootingError MessagesFrom time-to-time your DM300c/DM400c Series may display an alert or error message. An alert tells you that

Page 121 - Glossary

8-4 SDC755A8 • TroubleshootingPrinting ProblemsMachine won't printMachine is in seal-only modeThis mode disables printing. Press Home to return

Page 122

8-5SDC755A8 • TroubleshootingFeeding Problems To avoid stalled (jammed) envelopes1. Make sure your envelopes meet our published specifications. See Ch

Page 123

8-6 SDC755A8 • TroubleshootingClearing a Stalled Envelope- Feeder Area (DM400c Only)1. Raise the Feeder Cover2. Release the Feeder Clearance le

Page 124 - *SDC755A*

8-7SDC755A8 • TroubleshootingProblems with Postage RefillThe display shows a series of messages during the postage refill processNormalThe machine is

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