Pitney-bowes DM475 User Manual

Operator GuideDM300c / DM400c / DM475Digital Mailing Systems

Table of Contentsviii SV62261 Rev. FWOW® (Weigh-on-the-Way) and Shape Based Rating (DM475) ...

7-2 7 • System Options SV62261 Rev. F System Options OverviewSystem options allow you to customize the machine for the way you run your mail and add

7-37 • System OptionsSV62261 Rev. F Setting the TimeSometimes, the time on the machine may need to be corrected due to internal drift. To change the t

7-4 7 • System Options SV62261 Rev. F Setting Auto Date Advance TimeYour system can automatically advance the date every day at a time you specify.

7-57 • System OptionsSV62261 Rev. F Setting the Normal Preset TimeoutThe Normal Preset is a pre-defined set of values (postage, ad, ac- count and s

7-6 7 • System Options SV62261 Rev. F Setting Daylight Sav ing Time1. Press Menu.2. Select "Setup".3. Select "Time and Timeouts"

7-77 • System OptionsSV62261 Rev. F Adjusting the Contrast of the Display1. Press Menu.2. Select "Setup".3. Select "Display Contras

7-8 7 • System Options SV62261 Rev. F Setting the Low Funds WarningYou can set up the system so that when the postage remaining reach es a certain le

7-97 • System OptionsSV62261 Rev. F Enabling, Changing or Disabling Lock Codes and Passwords Enabling the Lock CodeThe Lock Code prevents unauthor

7-10 7 • System Options SV62261 Rev. F Changing the Lock CodeYou can change the Lock Code if it has been enabled.1. Press Menu.2. Select "Setup

7-117 • System OptionsSV62261 Rev. F Disabling the Supervisor PasswordYou can disable the Supervisor Password if it has been enabled.1. Press Menu.2.

Table of ContentsixSV62261 Rev. FCustom Presets ...5-5Selecting Custom Presets ...

7-12 7 • System Options SV62261 Rev. F Configuring the Tape ButtonYou can specify the action the system takes when the Tape button is pressed. 1. P

7-137 • System OptionsSV62261 Rev. F Setting Up (USPS®) Confirmation Services (optional feature)1. Press Menu.2. Select "Setup".3. If nece

7-14 7 • System Options SV62261 Rev. F5. Select an option to toggle between "ON" and "OFF".• Apply Labels - This option prompts

7-157 • System OptionsSV62261 Rev. F Advanced OptionsAdvanced Options allow you access to features that are used very infrequently such as meter with

7-16 7 • System Options SV62261 Rev. F Managing (USPS®) Confirmation Records (optional feature)1. Press Menu.2. If necessary, press the green d

7-177 • System OptionsSV62261 Rev. F Advanced Options8. If you want to delete the record of an uploaded session, select "Delete Record".A.

7-18 7 • System Options SV62261 Rev. F Advanced Options Running Install ModeRunning “Install Mode” allows you to review, and change if desired, most

8-1SV62261 Rev. F8 • Standard Accounting OptionThis chapter explains how to take advantage of the standard accounting option of the system.Overview of

8-2 8 • Standard Accounting Option SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) m

8-38 • Standard Accounting OptionSV62261 Rev. F Overview of Accounting OptionsAn accounting feature on a mailing system allows you to track your post

Table of Contentsx SV62261 Rev. F7 • System OptionsSystem Options Overview ...7-2Basic Options ...

8-4 8 • Standard Accounting Option SV62261 Rev. F Activating/Setting Up Standard Accounting OptionUse the table below to step you through the process

8-58 • Standard Accounting OptionSV62261 Rev. FActivating/Setting Up Standard Accounting Option (cont'd)Step Action Description/Procedure4Create

8-6 8 • Standard Accounting Option SV62261 Rev. F Turning On Accounting1. Press Menu.2. Select "Accounts". i NOTE: If the supervisor passwo

8-78 • Standard Accounting OptionSV62261 Rev. F Turning On Account PasswordsYou can turn on the requirement for all operators to enter passwords whe

8-8 8 • Standard Accounting Option SV62261 Rev. F Turning Off Account PasswordsYou can turn off the requirement for all operators to enter passwords

8-98 • Standard Accounting OptionSV62261 Rev. F Creating New AccountsYou need to create an account before you can use the departmental accounting fe

8-10 8 • Standard Accounting Option SV62261 Rev. F Editing Account Names and PasswordsYou can edit an account name and establish passwords for each

8-118 • Standard Accounting OptionSV62261 Rev. F Selecting an Account to Track PostageYou need to select an account to track postage when using Depar

8-12 8 • Standard Accounting Option SV62261 Rev. F Displaying Account TotalsYou can view your account totals anytime using this option.1. Press Menu.

8-138 • Standard Accounting OptionSV62261 Rev. F Printing Account ReportsYour system allows you to print accounting reports for a specific ac-count o

Table of ContentsxiSV62261 Rev. F9 • ReportsOverview of Reports ...9-2Last 5 Refills Report ...

8-14 8 • Standard Accounting Option SV62261 Rev. F Printing on an Envelope or Tape Strip1. Press Menu.2. Select "Reports".3. Select the app

8-158 • Standard Accounting OptionSV62261 Rev. F Single Accounts ReportThis report provides the postage amount and number of pieces ap-plied against a

8-16 8 • Standard Accounting Option SV62261 Rev. F Clearing All Account TotalsYou can clear the postage totals on all accounts (for example, at the

8-178 • Standard Accounting OptionSV62261 Rev. F Deleting AccountsYou can delete an account from the system if necessary.IMPORTANT: Make sure your r

8-18 8 • Standard Accounting Option SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided)

9-1SV62261 Rev. F9 • ReportsThis chapter explains how to take advantage of the reporting capabilities of your system.Overview of Reports ...

9-2 9 • Reports SV62261 Rev. F Overview of ReportsYour system allows you to print reports for funds usage, postage refills, postage tracked by accou

9-39 • ReportsSV62261 Rev. F Last 5 Refills ReportThis report lists the last five postage refills. It must be printed on an envelope or tape strip.Da

9-4 9 • Reports SV62261 Rev. F Single Accounts ReportThis report provides the postage amount and number of pieces ap-plied to all of your accounts (i

9-59 • ReportsSV62261 Rev. F Error ReportThis report provides a history of error codes that your machine has encountered. It is generally a report

Table of Contentsxii SV62261 Rev. FSetting the Scale Location Code ... 11-7Managing Intra BMC ZIP Code Groups ...

9-6 9 • Reports SV62261 Rev. F Software (System) Version ReportThis report provides system version information. You may be directed to print this rep

9-79 • ReportsSV62261 Rev. F Printing a ReportThe report printing options available to you will depend on the type of report you have selected. Pr

9-8 9 • Reports SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping t

10-1SV62261 Rev. F10 • Text MessagesText Messages Overview...10-2Text Message Specifications ...

10-2 10 • Text Messages SV62261 Rev. F Text Messages OverviewIMPORTANT: You should be familiar with the USPS regulations and standards re-lating to cu

10-310 • Text MessagesSV62261 Rev. FText Message SpecificationsSample:ACME Corp Finance Dept. Building 3Floor 16 Aberdeen ParkwayCharlotte NC 28255•

10-4 10 • Text Messages SV62261 Rev. FEnvelope GuidanceAlways run a test print (at $0.00 postage) before using text messag-ing to ensure proper placem

10-510 • Text MessagesSV62261 Rev. F Creating a Text Message1. Press the Menu key.2. Select “Text Messages.”3. Select “Create New Messages.”4. The

10-6 10 • Text Messages SV62261 Rev. F Viewing/Editing a Text Message1. Press the Menu key.2. Select “Text Messages.”3. Select “View/Edit Messages.

10-710 • Text MessagesSV62261 Rev. F Deleting a Text Message1. Press the Menu key.2. Select “Text Messages.”3. Select “Delete Messages.”4. Select

Table of ContentsxiiiSV62261 Rev. F13 • TroubleshootingGetting Help ...13-2Messages

10-8 10 • Text Messages SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while k

11-1SV62261 Rev. FThis chapter presents system settings you can setup or modi-fy the optional weighing platform (scale).Scale Options Overview ...

11-2 11 • Scale Options SV62261 Rev. F*DM475 feature onlyWeigh/RateCurrent: 0lb 0.5oz◄ WOW- Weigh on the Way*◄ W1P- Weigh First Piece*◄ Zero the Scal

11-311 • Scale OptionsSV62261 Rev. F Zeroing the ScaleYou may need to run this option to zero out the weighing platform before processing mail.1. Pr

11-4 11 • Scale Options SV62261 Rev. F Turning Auto Scale On or OffUse the Auto Scale option to determine if you want the system to switch to "s

11-511 • Scale OptionsSV62261 Rev. F Setting Weight Change Options - Change/Retain ClassYou can set how the weighing platform reacts regarding the c

11-6 11 • Scale Options SV62261 Rev. F Setting Destination Change Options - Change/Retain DestinationYou can set how the weighing platform reacts re

11-711 • Scale OptionsSV62261 Rev. F Setting the Scale Location CodeThe location code is used to calibrate your scale to your geographic location, b

11-8 11 • Scale Options SV62261 Rev. F Managing Intra BMC ZIP Code GroupsIntra BMC (Bulk Mail Center) ZIP Code groups are a USPS pre-sort option fo

11-911 • Scale OptionsSV62261 Rev. FBeginning ZIPEnter First 3 Digits_◄ Accept Managing Intra BMC ZIP Code Groups5. Select "Beginning ZIP".

Table of Contentsxiv SV62261 Rev. FAppendix A • SpecificationsEquipment Specifications ... A-1Material

11-10 11 • Scale Options SV62261 Rev. F Editing Intra BMC ZIP Code GroupsUse this option to edit Intra BMC ZIP Code groups. Acquire all postal ranges

11-1111 • Scale OptionsSV62261 Rev. FBeginning ZIPEnter First 3 Digits_◄ AcceptEnding ZIPEnter First 3 Digits_◄ Accept Managing Intra BMC ZIP Code Gro

11-12 11 • Scale Options SV62261 Rev. F Deleting Intra BMC ZIP Code GroupsUse this option to delete Intra BMC ZIP Code groups.IMPORTANT: Make sure you

11-1311 • Scale OptionsSV62261 Rev. F WOW® (Weigh-on-the-Way) and Shape-Based Rating (DM475)When enabled, the Weigh-on-the Way (WOW®) feature incre

11-14 11 • Scale Options SV62261 Rev. F Turning On WOW® ModeThe WOW® mode allows you to feed mail pieces having various weights (1 oz., 2 oz., 3 oz.,

11-1511 • Scale OptionsSV62261 Rev. FW1P- Weigh First Piece Mode (a WOW® Mode)In this mode, when processing mail pieces of same weight and size, the m

11-16 11 • Scale Options SV62261 Rev. F Auto Rate Large Envelope (Flats)Use this option to automatically meter large envelopes (flats) when the pieces

12-1SV62261 Rev. F12 • MaintenanceThis chapter explains how to maintain your mailing system.Printing a $0.00 Meter Stamp ...

12-2 12 • Maintenance SV62261 Rev. F Messages Indicating Ink Tank Cartridge Replacementi NOTE: We recommend that you keep a spare ink tank cartridge

12-312 • MaintenanceSV62261 Rev. F2. Open the ink access cover. At the screen with the red X, select "Replace Ink Tank". A "Moving Ink

1-1SV62261 Rev. EThis chapter lists the key features of your mail ing system, tells you what's in this guide, and pre sents important safety info

12-4 12 • Maintenance SV62261 Rev. F7 Rotate guard back to closed position and be sure it latches. Press on the two half-circle shaped pads on either

12-512 • MaintenanceSV62261 Rev. F8. Close the ink access cover. The system automatically recognizes the new cartridge. 9. You are prompted to print

12-6 12 • Maintenance SV62261 Rev. F Printer MaintenanceThe system has several replacement procedures and tests that let you replace the ink tank cart

12-712 • MaintenanceSV62261 Rev. F Cleaning the Printer NozzleThis option allows you to purge the print heads in an effort to fix a printing problem

12-8 12 • Maintenance SV62261 Rev. F3. Remove the ink tank cartridge. Refer to steps 3 and 4 in Replac-ing the Ink Tank Cartridge in this chapter for

12-912 • MaintenanceSV62261 Rev. F6. Pull up and remove the black cap on the new print head (if present). Also remove the protective tape from the bo

12-10 12 • Maintenance SV62261 Rev. FCheck Level HereFill Here Filling the Moistener (DM300c)Refer to the following procedure to refill the moistene

12-1112 • MaintenanceSV62261 Rev. F Filling the Moistener (DM400c/DM475)1. For the DM400, check the sight window on the front to see the liquid lev

12-12 12 • Maintenance SV62261 Rev. F1. Push down on the blue re lease lever on the moistener. Removing the Moistener (DM300c)Release Lever2. Pull

12-1312 • MaintenanceSV62261 Rev. F5. Clean the moistener brush by running the it under plain water. Blot the excess water from the brush after rinsi

1-2 1 • Introduction SV62261 Rev. E What's in this GuideSection DescriptionChapter 1 IntroductionDescribes the key features of your mail i

12-14 12 • Maintenance SV62261 Rev. F Removing the Shield and Wick (DM300c)1. Pull up and remove the shield and wick from the moistener.WickShield6

12-1512 • MaintenanceSV62261 Rev. F 2. Remove the stripper blade/brush assembly by pressing on the light blue lever/button and sliding the assembly s

12-16 12 • Maintenance SV62261 Rev. F Cleaning the Stripper Blade/Brush Assembly (DM475)1. Open the feeder/WOW cover. Maintaining the Moistener90°F

12-1712 • MaintenanceSV62261 Rev. F4. Clean the moistener brush by running the it under plain water. Blot the excess water from the brush after rinsi

12-18 12 • Maintenance SV62261 Rev. Fi NOTE: This procedure assumes you have already removed the stripper blade/brush assembly (see previous pages).1.

12-1912 • MaintenanceSV62261 Rev. FWickShield Cleaning the Shield and Wick (DM400c/DM475) (cont'd) Maintaining the Moistener5. Place the wick ba

12-20 12 • Maintenance SV62261 Rev. F Cleaning the Feeder Exit Sensor (DM475)The feeder exit sensor will require cleaning periodically. Lift the co

13-1SV62261 Rev. FThis chapter explains how to troubleshoot your mailing system.Getting Help...

13-2 13 • Troubleshooting SV62261 Rev. F Getting HelpThere may be times when you need help to solve a prob lem, or you may want more in for ma tion ab

13-313 • TroubleshootingSV62261 Rev. F Display Difficult to ReadThe display contrast may need adjustment. 1. Press Menu.2. Select "Setup".3

1-31 • IntroductionSV62261 Rev. E About Your Digital Mailing SystemYour digital mailing system's advanced features include:• Large, easy-to-rea

13-4 13 • Troubleshooting SV62261 Rev. F To clear a stalled envelope in the printer area:1. Move printer clearance lever to the "released"

13-513 • TroubleshootingSV62261 Rev. FIMPORTANT: Do not remove mail without lifting the clearance lever.112Feeder CoverLift the blue feeder clearance

13-6 13 • Troubleshooting SV62261 Rev. F.IMPORTANT: Do not remove mail without lifting the clearance lever.To clear stalled envelope in the feeder/WOW

13-713 • TroubleshootingSV62261 Rev. FTo clear stalled envelope in the feeder/WOW area (DM475) (cont'd):4. Raise the feeder/WOW clearance lever.

13-8 13 • Troubleshooting SV62261 Rev. F*See Chapter 14, Supplies and Options for part numbers for replacement brushes and E-Z Seal® solution. See pag

13-913 • TroubleshootingSV62261 Rev. FScreen Title Screen Message Error CodeActionMail Jammed Clear Feeder Transport.372D,372AFollow screen directions

13-10 13 • Troubleshooting SV62261 Rev. FSymptom SolutionMachine may not be connected to LAN Internet Connection • Make sure you've connected you

13-1113 • TroubleshootingSV62261 Rev. FInternet Settings Screen in PC Meter Connect™1. Right click on the PC Meter Connect™ tray icon and select &quo

13-12 13 • Troubleshooting SV62261 Rev. F Solution B - Enter your own network's Proxy Address and Au-thentication settings (if used). Contact you

13-1313 • TroubleshootingSV62261 Rev. FProblems Connecting to the Data Center via the PCYou can access www.pb.com using Internet Explorer but you are

SV62261 Rev. F ©2013 Pitney Bowes Inc.All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieva

1-4 1 • Introduction SV62261 Rev. E Postal RequirementsThe meter on your mailing machine is licensed by the United States Postal Service (USPS®) and

13-14 13 • Troubleshooting SV62261 Rev. FSymptom SolutionImproper phone line or phone line not connected to machine• Make sure you've connected y

13-1513 • TroubleshootingSV62261 Rev. F Accidentally Printing the Wrong PostageOnce you have printed a meter stamp, the postage funds have been “used

13-16 13 • Troubleshooting SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode whil

14-1SV62261 Rev. F14 • Supplies and OptionsThis chapter explains how to order supplies and ac ces so ries for your digital mailing system. It also tel

14-2 14 • Supplies and Options SV62261 Rev. F Supplies and Accessories Contact the Pitney Bowes Supply Line™ or visit the Pitney Bowes web site to or

14-314 • Supplies and OptionsSV62261 Rev. F Options Postal Inscriptions/AdvertisementsYour system comes pre-loaded with ten envelope advertisements an

14-4 14 • Supplies and Options SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode

A-1Appendix A • SpecificationsSV62261 Rev. F Equipment SpecificationsSystem Dimensions (L x D x H) includes integrated scale, but not stackerDM300c

A-2 Appendix A • Specifications SV62261 Rev. F Throughput DM300cup to 65 letters per minuteDM400c/DM475up to 95 or 120 letters per minute, depending o

A-3Appendix A • SpecificationsSV62261 Rev. F Material SpecificationsEnvelope Size Minimum: 3.5 x 5" (88.9 x 127 mm)Maximum: 13 x 15" (33

1-51 • IntroductionSV62261 Rev. E What is IntelliLink™?Your mailing system takes full ad van tage of IntelliLink™, your digital gateway to an entire s

A-4 Appendix A • Specifications SV62261 Rev. F Material Specificationsi NOTE: For a proper seal, the envelope’s minimum flap angle must meet the foll

B-1Appendix B • USPS® First Class Mail® SizesSV62261 Rev. F USPS® First Class Mail® Sizes (Domestic)First-Class Mail Domestic—RetailSHAPE SIZE PRICEPo

B-2 Appendix B • USPS® First Class Mail® Sizes SV62261 Rev. F USPS® First Class Mail® Sizes (International)First-Class Mail International—RetailPrice

C-1Appendix C • GlossarySV62261 Rev. F Account—set up when using the Accounting option. An account can be an organization, person, department, etc. t

C-2 Appendix C • Glossary SV62261 Rev. F Lock Code—A four-digit code that can be set up which acts as a pass word to gain access to the machine after

I-1IndexSV62261 Rev. FAAbout Your Digital Mailing System 1-3Accidentally Printing the Wrong Postage 13-15AccountExplanation in Glossary C-1Accounti

I-2 Index SV62261 Rev. FEnabling, Changing or Disabling Lock Codes and Passwords 7-9Setting Postage Limits (Funds Warnings) 7-8Setting the Time, Dat

I-3IndexSV62261 Rev. FOverwriting 5-8Selecting 5-5Viewing 5-5DData CenterConnecting to 6-16Data Center Distributor Settings 6-20Problems Connecti

I-4 Index SV62261 Rev. FEEditingEditing Account Names and Passwords 8-10Editing a Custom Preset Name 5-8Editing Intra BMC ZIP Code Groups 11-10Elec

I-5IndexSV62261 Rev. FHome Screen 3-2Explanation in Glossary C-1IImportant Telephone Safety Instructions 1-9Ink Access CoverDM300c 2-5, 2-6DM400c

1-6 1 • Introduction SV62261 Rev. EAbout PC Meter Connect™PC Meter Connect is another high-speed connectivity option that also eliminates the need f

I-6 Index SV62261 Rev. FMeter Stamp (see also "Printing")Manually changing printed date viiiMeter Withdrawal (Withdrawing Postage Funds) 7

I-7IndexSV62261 Rev. FHow it is stored in your meter 6-2Minimum Amount for Adding to machine 6-12Postage By Phone®Account Balance, Checking 6-11Cha

I-8 Index SV62261 Rev. FPrinting the Batch Count 3-17Printing the Date and Time, Ad or Text (no meter stamp) 4-6Printing the Date on Incoming Mail

I-9IndexSV62261 Rev. FSSafety Notes 1-7Safety, Telephone 1-9Scale OptionsKey In Postage 11-3Managing Intra BMC ZIPs 11-8Overview 11-2Rate the Mai

I-10 Index SV62261 Rev. FStart and Stop Keys 2-9Storage SlotDM300c 2-5, 2-7DM400c 2-5, 2-7Supervisor Password. See Password, SupervisorExplanation

I-11IndexSV62261 Rev. FWeighingDifferential Weighing 3-13Platform Description/Location , 2-3, 2-6Weighing Platform.See Scale OptionsWeigh/Rate Key

1 Elmcroft RoadStamford, Connecticut 06926-0700www.pitneybowes.comPB Form SV62261 Rev. F 11/13© 2013 Pitney Bowes Inc.All Rights Reserved *SV62261Re

1-71 • IntroductionSV62261 Rev. EOther Sources of InformationOther sources of information for your machine include: • The DM300c/DM400c/DM475 Quick

1-8 1 • Introduction SV62261 Rev. ECAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, im me di ate ly dis con nect

1-91 • IntroductionSV62261 Rev. E Important Telephone Safety InstructionsIf a LAN or Internet connection is not available, the machine connects dire

1-10 1 • Introduction SV62261 Rev. EThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while kee

2-1SV62261 Rev. FIn this chapter you'll find out where everything is and what it does.Parts of the Machine - DM300c ...

2-2 2 • Getting to Know Your System SV62261 Rev. F Parts of the Machine - DM300c(shown with optional weighing platform)13762498105

2-32 • Getting to Know Your SystemSV62261 Rev. FParts of the Machine - DM300cItem Part Description1Control Panel Allows you to enter and set up inform

Declaration of Conformity According to FCC Rules Part 2 , Paragraph 2.1077This device complies with Part 15 of the FCC Rules. Operation is subject to

2-4 2 • Getting to Know Your System SV62261 Rev. F Parts of the Machine - DM400c123467810121413(shown with optional weighing platform)(shown with opti

2-52 • Getting to Know Your SystemSV62261 Rev. FParts of the Machine - DM400cItem Part Description1 Feeder Access CoverOpens up to allow access to the

2-6 2 • Getting to Know Your System SV62261 Rev. F Parts of the Machine - DM475123451016111315(shown with optional weighing platform)14812Item Part D

2-72 • Getting to Know Your SystemSV62261 Rev. F7 Ink Waste Tank (in tray under printer section)Collects ink waste8 Stacker Tray Storage SlotAllows y

2-8 2 • Getting to Know Your System SV62261 Rev. F Control Panel1123765411109Item Part/Key Description1 Tape Key Allows you to print tape strip(s)2 L

2-92 • Getting to Know Your SystemSV62261 Rev. FControl PanelItem Part/Key Description7 Numeric Allows you to type in numbers for postage values, acc

2-10 2 • Getting to Know Your System SV62261 Rev. FItem Part Description1 Phone Jack Allows you to connect to an analog phone line via a standard RJ-

2-112 • Getting to Know Your SystemSV62261 Rev. FItem Part Description1 Phone Jack Allows you to connect to an analog phone line via a standard RJ-11

2-12 2 • Getting to Know Your System SV62261 Rev. F Moving the DM300c/DM400cIf you need to move your DM300c/DM400c mailing system, simply unplug the p

3-1SV62261 Rev. FThis chapter explains how to run mail of various sizes.Home Screen...

FCC Part 68 Compliance of the ModemThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of th

3-2 3 • Running Mail SV62261 Rev. F Home ScreenWhen you power up your system, the Home screen ap pears on the operating display. If your sys tem has

3-33 • Running MailSV62261 Rev. F Applying PostageThere are several ways you can apply postage using your mailing system: • Key in the postage direct

3-4 3 • Running Mail SV62261 Rev. F Entering Weight Manually This procedure is used when you already know the weight of a mail piece and you are no

3-53 • Running MailSV62261 Rev. F Using the Optional Weighing Platform1. Make sure weighing platform is activated. See Chapter 11, Scale Options to

3-6 3 • Running Mail SV62261 Rev. FProcessing Letter Mail2. Place the envelope up against the registration wall of the sys tem and slide it to the ri

3-73 • Running MailSV62261 Rev. F Automatically Feeding of Envelopes (DM400c/DM475)1. Tap lead edges and top edges of envelopes on table.i NOTE for

3-8 3 • Running Mail SV62261 Rev. Fi NOTE: For a proper seal, the envelope’s minimum flap angle must meet the following criteria:• For envelopes with

3-93 • Running MailSV62261 Rev. FProcessing Letter Mail WOW® (Weigh-on-the-Way) and Shape-Based Rating (DM475)i NOTE: Refer to Chapter 11- Scale Op

3-10 3 • Running Mail SV62261 Rev. FProcessing Letter MailWOW® (Weigh-on-the-Way) and Shape-Based Rating (DM475)To rate your mail according to USPS® s

3-113 • Running MailSV62261 Rev. FProcessing Flats, Packages, or Non-Letter MailIf your mail piece is too thick to pass through the feeder (non-Letter

Industry CanadaThis product meets the applicable Industry Canada technical specifi cations. The Ringer Equivalence Number (REN) is an indication of the

3-12 3 • Running Mail SV62261 Rev. F Selecting an Account to Track PostageYou can select an account to track postage if one of the optional departm

3-133 • Running MailSV62261 Rev. F Using Differential WeighingDifferential Weighing is an optional feature that allows you to place all your mixed we

3-14 3 • Running Mail SV62261 Rev. F6. The total weight of the mail pieces are displayed. As prompted, remove one item from the scale.Diff. Weight

3-153 • Running MailSV62261 Rev. FUsing Differential Weighing11. When you have removed the last item from the scale, the "Last Item" screen

3-16 3 • Running Mail SV62261 Rev. F Viewing (Checking) the Batch Count1. Press Funds.2. Press the green down arrow key to scroll through the menu

3-173 • Running MailSV62261 Rev. F Printing the Batch Count1. Press Funds.2. Press Menu and select "Print Funds Report".3. When prompted

3-18 3 • Running Mail SV62261 Rev. F Clearing the Batch CountIMPORTANT: Make sure you really want to clear the batch count; once you do, you can&apo

4-1SV62261 Rev. FThis chapter explains your printing options for incoming and outgoing mail.Printing Options Overview ...

4-2 4 • Printing Options SV62261 Rev. F Printing Options OverviewThere are various printing options available when processing mail through the system

4-34 • Printing OptionsSV62261 Rev. F Sections of the Meter StampThese are the sections that make up the meter stamp printed on your mail piece.Env

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

4-4 4 • Printing Options SV62261 Rev. F Manually Changing Printed Date for the Meter StampYou may want to advance the date printed on the meter stam

4-54 • Printing OptionsSV62261 Rev. F Sealing Envelopes without Printing a Meter Stamp DM300cYou can use your DM300c as an envelope sealer to seal pre

4-6 4 • Printing Options SV62261 Rev. F Printing the Date and Time, Ad or Text (no meter stamp)You may want to use this feature to time-stamp incom

4-74 • Printing OptionsSV62261 Rev. F4. Key in the print distance from the right edge of the envelope to the indicia (from 5-25 mm).5. Select "

4-8 4 • Printing Options SV62261 Rev. F1. From Home screen, select "Inscrip.” 2. The "Select Inscription" screen displays. You may ei

4-94 • Printing OptionsSV62261 Rev. F Adding/Removing an Envelope Ad to the Meter Stamp1. From Home screen, select “Ad”. 2. The “Select Ad” screen

4-10 4 • Printing Options SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while

5-1SV62261 Rev. FThis chapter discusses the Normal and Custom Presets feature available on your machine.What is a Preset? ...

5-2 5 • Normal and Custom Presets SV62261 Rev. FWhat is a Preset?A preset is very similar to a “shortcut” on your computer. It recalls a setting that

5-35 • Normal and Custom PresetsSV62261 Rev. F Normal PresetNormal Preset comes pre-configured. You can change these settings by re-defining new valu

Machine IdentificationProduct Name: DM300c Digital Mailing SystemModel Number: 3C00OR Product Name: DM400c Digital Mailing System Model Number: 4C00OR

5-4 5 • Normal and Custom Presets SV62261 Rev. F7. Press Enter when done viewing the preset settings: A. If you want to use the preset as is, select

5-55 • Normal and Custom PresetsSV62261 Rev. F Custom PresetsYou have the option of viewing, editing the name of, overwriting (save new settings for)

5-6 5 • Normal and Custom Presets SV62261 Rev. F Defining Custom Presets To define (create) a new Custom Preset:1. Establish the proper settings

5-75 • Normal and Custom PresetsSV62261 Rev. F7. Press Enter when done viewing the preset settings: A. If you want to use the preset as is, select &q

5-8 5 • Normal and Custom Presets SV62261 Rev. F Editing a Custom Preset NameYou may change the name of a preset if you want.1. Press Menu.2. If n

5-95 • Normal and Custom PresetsSV62261 Rev. F Deleting a Custom PresetDeleting a preset removes all the settings assigned to it and removes it fro

5-10 5 • Normal and Custom Presets SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) m

6-1SV62261 Rev. F6 • Adding Postage/Connecting to Data CenterThis chapter explains how to add postage to your system using Pitney Bowes' Postage

6-2 6 • Adding Postage/Connecting to Data Center SV62261 Rev. FPostage and Your Machine Postage is stored internally in your meter. When you need to a

6-36 • Adding Postage/Connecting to Data CenterSV62261 Rev. F Downloads from the Data Center to Your MachineWhen you connect to the Pitney Bowes Data

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

6-4 6 • Adding Postage/Connecting to Data Center SV62261 Rev. FDownloads from the Data Center to Your Machine Upload Pending Electronic USPS® Confirm

6-56 • Adding Postage/Connecting to Data CenterSV62261 Rev. FDownloads from the Data Center to Your Machine Postal Rate UpdatePostal rates change per

6-6 6 • Adding Postage/Connecting to Data Center SV62261 Rev. F Using a LAN Network (Constant Connection) to Establish Communications with the Data

6-76 • Adding Postage/Connecting to Data CenterSV62261 Rev. FUsing PC Meter Connect™ to Establish Communications with the Data CenterWith PC Meter C

6-8 6 • Adding Postage/Connecting to Data Center SV62261 Rev. FOptions Screen for PC Meter Connect™ Using PC Meter Connect™ to Establish Communication

6-96 • Adding Postage/Connecting to Data CenterSV62261 Rev. FUsing an Analog Phone Line to Establish Communications with the Data CenterIf you do not

6-10 6 • Adding Postage/Connecting to Data Center SV62261 Rev. FFundsAvailable : $204.94Used : $17.06Total Pieces : 130Ctl Sum

6-116 • Adding Postage/Connecting to Data CenterSV62261 Rev. FRequestingPBP BalancePlease Wait...PBP BalancePrepaid : $ xxxxxOther : $ xx

6-12 6 • Adding Postage/Connecting to Data Center SV62261 Rev. FPostage Refill CompleteRefilled : $ xxxxxAvailable : $ xxxxx◄ Print Receipt◄

6-136 • Adding Postage/Connecting to Data CenterSV62261 Rev. F5. If a receipt is desired, select "Print Receipt" and follow the prompts OR

Table of ContentsviiSV62261 Rev. F1 • IntroductionWhat's in this Guide ...1-2About Your D

6-14 6 • Adding Postage/Connecting to Data Center SV62261 Rev. F Printing a Funds (Postage) ReportA funds report allows you to print a record of how

6-156 • Adding Postage/Connecting to Data CenterSV62261 Rev. FData Center Options◄ Check for Updates◄ Phone Settings◄ Distributor Settings◄ Network Se

6-16 6 • Adding Postage/Connecting to Data Center SV62261 Rev. F6. After the download has completed, a message stating so displays.A. If you need to

6-176 • Adding Postage/Connecting to Data CenterSV62261 Rev. F Analog Phone Line Connection SettingsIf an Internet connection is not available, you ca

6-18 6 • Adding Postage/Connecting to Data Center SV62261 Rev. F Entering the Dialing PrefixUse this if you need to dial a prefix number (like 9) to

6-196 • Adding Postage/Connecting to Data CenterSV62261 Rev. F Changing Modem ParametersUse this if you need to change the modem settings used to dia

6-20 6 • Adding Postage/Connecting to Data Center SV62261 Rev. F Data Center Distributor SettingsThis option allows you to modify the con nec tion pa

6-216 • Adding Postage/Connecting to Data CenterSV62261 Rev. F Data Center Distributor Settings (cont'd)6. A warning message displays that remin

6-22 6 • Adding Postage/Connecting to Data Center SV62261 Rev. FThis page was put in as a placeholder so you can print this entire guide in a duplex (

7-1SV62261 Rev. FThis chapter presents system options you can setup or modi-fy, such as setting time, date, passwords, warnings, etc.System Options Ov