Pitney Bowes DM230L User Manual

SV61891 Rev. A ixDM230L, DM330L, DM350L Operating GuideChapter 7–TroubleshootingGetting Help ...

SV61891 Rev. A 5-3DM230L, DM330L, DM350L Operating GuidePrinting a Record of this Information on the DM350L1. After you press the Funds key on the In

5-4 SV61891 Rev. A5 • Adding PostageFollow the directions here to perform a modem refill on your control centre.1. Press the Refill key. Depending

SV61891 Rev. A 5-5DM230L, DM330L, DM350L Operating GuidePerforming a Modem Refill continued… 4. The system dials the Postage By Phone® Data Centre. T

5-6 SV61891 Rev. A5 • Adding Postage

SV61891 Rev. A6 MaintenanceChapter ContentsFilling the Moistener ...6-2The DM230L/DM330L System ...

6-2 SV61891 Rev. A6 • MaintenanceFilling the Moistener1. Check the moistener tank to see how much sealing solution is left.2. Add enough E-Z Seal®

SV61891 Rev. A 6-3DM230L, DM330L, DM350L Operating GuideThe DM350L System 1. Lift up and remove the moistener container as shown here. 2. Remove the

6-4 SV61891 Rev. A6 • MaintenanceMaintaining the MoistenerIf you notice incomplete or poor sealing and the moistener tank is full, you may need to c

SV61891 Rev. A 6-5DM230L, DM330L, DM350L Operating Guide5. Clean the brush in plain water, and rinse thoroughly.6. Position the brush as shown above

6-6 SV61891 Rev. A6 • MaintenanceMaintaining the Moistenercontinued…The following procedures describe how to remove and clean the moistener on the D

x SV61891 Rev. ATable of Contents

SV61891 Rev. A 6-7DM230L, DM330L, DM350L Operating Guide1. Lift up the brush holder on the moistener assembly as shown here.2. Using a paper clip, s

6-8 SV61891 Rev. A6 • Maintenance3. Pull the brush out of the brush holder as shown here.4. Wash the brush under running water. Replace the brush

SV61891 Rev. A 6-9DM230L, DM330L, DM350L Operating GuideLoading the Tape Strip FeederTo load the tape feeder:1. Load up to 50 tape strips print side

6-10 SV61891 Rev. A6 • MaintenanceCalibrating the Tape LengthIf you use tape strips of different lengths or encounter frequent tape stalls, follow t

SV61891 Rev. A 6-11DM230L, DM330L, DM350L Operating GuideMaintaining the PrinterPurging the PrintheadIf you notice missing lines in the digital indici

6-12 SV61891 Rev. A6 • MaintenanceTesting Print Quality1. Press the Options key twice.2. Select Ink Functions, then Print Test. The display prompt

SV61891 Rev. A 6-13DM230L, DM330L, DM350L Operating GuideYou can adjust the position of the meter stamp with respect to the right edge of the envelope

6-14 SV61891 Rev. A6 • MaintenanceReplacing the Ink CartridgeYour actual ink usage varies depending on whether you routinely print ads, how many pie

SV61891 Rev. A 6-15DM230L, DM330L, DM350L Operating GuideReplacing the PrintheadIf print quality deteriorates and you cannot restore it using the prin

6-16 SV61891 Rev. A6 • MaintenanceReplacing the Printhead continued…8. Open the latch and move it toward the front of the machine (B). CB9. Lift t

SV61891 Rev. AContactsChapter ContentsThis section lists all of the Pitney Bowes contact information.Pitney Bowes Contact Information List ...

SV61891 Rev. A7 TroubleshootingChapter ContentsGetting Help ...7-2Before You Call... ...

7-2 SV61891 Rev. A7 • TroubleshootingGetting HelpPitney Bowes provides several information resources if you are unable to solve a problem.Technical

SV61891 Rev. A 7-3DM230L, DM330L, DM350L Operating GuidePower ProblemsNo Display on Control Centre; Control Centre Will Not Run1. Is power cord plugg

7-4 SV61891 Rev. A7 • TroubleshootingEnvelope Tape/Feeding Problems – DM350LPossible Envelope Stalls on DM350LEnvelopes may stall in the following a

SV61891 Rev. A 7-5DM230L, DM330L, DM350L Operating GuideEnvelope Tape/Feeding Problems – DM350LStall in the Moistener Areacontinued ...3. Remove the

7-6 SV61891 Rev. A7 • TroubleshootingEnvelope/Tape Feeding Problems - DM350LStalls in the Printer Transport Area1. To clear a tape or envelope stal

SV61891 Rev. A 7-7DM230L, DM330L, DM350L Operating GuideTape Feeding ProblemsTape Stalls in Feeder (DM330L Only)Improper LoadingLoad tape strips print

7-8 SV61891 Rev. A7 • TroubleshootingTape Feeding ProblemsTape or Paper Fragments in Feeder4. Push down on the spring-loaded pressure plate and rem

SV61891 Rev. A 7-9DM230L, DM330L, DM350L Operating GuidePrinting ProblemsControl Centre Will Not PrintControl centre is in seal-only mode.This mode di

7-10 SV61891 Rev. A7 • TroubleshootingMoistening ProblemsEnvelopes Do Not SealIncorrect feedingMake sure you slide the envelope flap under the blue

xii SV61891 Rev. AContactsPitney Bowes Web SitesGo to www.pitneybowes.ca to:• View frequently asked questions (FAQs),• Order PB supplies and acc

SV61891 Rev. A 7-11DM230L, DM330L, DM350L Operating GuideRefill ProblemsDisplay Shows a Series of Messages During the Modem Refill ProcessNormalThe co

7-12 SV61891 Rev. A7 • TroubleshootingDisplay MessagesIf there is a problem with your system, a message appears in the display telling you what cor

SV61891 Rev. A 7-13DM230L, DM330L, DM350L Operating GuideBlink CodesThe power lamp on the left side of the mailing system base blinks when the system

7-14 SV61891 Rev. A7 • TroubleshootingBlink Codes1 Blink—Low inkReplace the ink cartridge. (The Control Centre display normally tells you when it&ap

SV61891 Rev. A 7-15DM230L, DM330L, DM350L Operating GuideBlink Codes13 Blinks—Not used14 Blinks—Not used15 Blinks—EEPROM failureCall for technical sup

7-16 SV61891 Rev. A7 • TroubleshootingBlink Codes22 Blinks—System is under/over acceptable operating temperatureRefer to the Specifications section

SV61891 Rev. A8 Supplies and OptionsChapter ContentsThis chapter explains how to order supplies and accessories and optional features for your maili

8-2 SV61891 Rev. A8 • Supplies and OptionsSupplies and AccessoriesInk CartridgesInk Cartridge, Red Fluorescent 765-3TapeDouble Tape Sheets - 300 la

SV61891 Rev. A 8-3DM230L, DM330L, DM350L Operating GuideOptionsPitney Bowes offers a number of flexible options so you can tailor your mailing system

8-4 SV61891 Rev. A8 • Supplies and OptionsOptionscontinued…See the operator guide furnished with your weigh platform for complete instructions on us

SV61891 Rev. A xiiiDM230L, DM330L, DM350L Operating GuideOur Help Desk For direct questions, call: 1.800.672.6937. Customer Service Representatives a

SV61891 Rev. AA ReportsChapter ContentsOverview of Reports ... A-2Accessing Reports ...

A-2 SV61891 Rev. AAppendix A • ReportsOverview of ReportsYour system prints short reports on an envelope or tape strip. To generate long or detaile

SV61891 Rev. A A-3DM230L, DM330L, DM350L Operating GuideRefill SummaryThis report prints a statement of the last five refills. The system may require

A-4 SV61891 Rev. AAppendix A • ReportsConfiguration ReportThis report shows key information about your equipment, including the postage meter serial

SV61891 Rev. AB Accounting SetupChapter ContentsThis appendix contains instructions for setting up the optional accounting feature on your mailing

B-2 SV61891 Rev. AAppendix B • Accounting SetupWhen you purchase the optional accounting feature, you can set your system up to track postage costs

SV61891 Rev. A B-3DM230L, DM330L, DM350L Operating GuideSelecting Accounting Status1. Press the Options key.2. Select Setup Menu then Accounting Set

B-4 SV61891 Rev. AAppendix B • Accounting SetupCreating an Accountcontinued…9. The display asks if you want to create another account. a. Select

SV61891 Rev. A B-5DM230L, DM330L, DM350L Operating GuideClearing All AccountsYou can clear all of the information from all of the accounts but still k

B-6 SV61891 Rev. AAppendix B • Accounting SetupEnabling PasswordsYou can enable or disable the account password protection. Enabling passwords allo

xiv SV61891 Rev. AContacts

SV61891 Rev. A B-7DM230L, DM330L, DM350L Operating GuideEnabling the Clear Individual Accounts FeatureWhen this feature is on you can clear all the in

B-8 SV61891 Rev. AAppendix B • Accounting Setup

SV61891 Rev. AIndex

I-2 SV61891 Rev. AIndexAAccess Cover, Front 2-3AccountKey 2-9, 2-11selecting 3-25Accountschanging B-4clearning B-5creating B-3, B-4deleting B

SV61891 Rev. A I-3DM230L, DM330L, DM350L Operating GuideEEnter Key 2-9, 2-11Envelopessizes you can use 1-5specifications 1-5Envelopes, feeding probl

I-4 SV61891 Rev. AIndexOOperator Display 2-3, 2-9, 2-11Options 8-3Options Key 2-9, 2-11Out of ink warning 6-14PPasswordchanging supervisor 4-7s

SV61891 Rev. A I-5DM230L, DM330L, DM350L Operating GuideSScaleAutoScale Functionsetting 4-19Location Codesetting 4-19Setting up an attached scale 4

I-6 SV61891 Rev. AIndex

SV61891 Rev. A1 Specifications and Safety InformationChapter ContentsWhat is IntelliLinkTM ...1-2Postal Requi

1-2 SV61891 Rev. A1 • Specifications and Safety InformationWhat is IntelliLinkTMIntelliLink, provides you with a digital gateway to an entire suite o

SV61891 Rev. A 1-3DM230L, DM330L, DM350L Operating GuidePostal RequirementsThe postage meter on your mailing system is a Postal Security Device (PSD)

1-4 SV61891 Rev. A1 • Specifications and Safety InformationSpecificationsEquipmentDM230L/DM330L Size: 14"D (356 mm) x 14.5" W (368 mm) x 1

SV61891 Rev. A ©2006 Pitney Bowes Inc.All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval

SV61891 Rev. A 1-5DM230L, DM330L, DM350L Operating GuideSpecificationscontinued…13.39"11.6"3"Maximum4.13"3"1"MinimumMate

1-6 SV61891 Rev. A1 • Specifications and Safety InformationMaximum Imprint: $99.99Reset Type: Postage By Phone®Piece Count: Up to 8 digits (nonresett

SV61891 Rev. A 1-7DM230L, DM330L, DM350L Operating GuideImportant Safety Notescontinued…• The power cord wall plug is the primary means of disconnect

1-8 SV61891 Rev. A1 • Specifications and Safety Information!!! Save these Instructions !!!The IntelliLinkTM Control Centre connects directly to analo

SV61891 Rev. A2 Getting to Know Your SystemChapter ContentsThis chapter describes the parts of your DM Series systems.Parts of the DM230L/DM330L S

2-2 SV61891 Rev. A2 • Getting to Know Your System127810 931211DM330L - shown with Stacker131454Parts of the DM230L/DM330L System6

SV61891 Rev. A 2-3DM230L, DM330L, DM350L Operating Guide1. IntelliLinkTM Control Centre - Contains the operator display, keypad and function keys for

2-4 SV61891 Rev. A2 • Getting to Know Your SystemParts of the DM350L System12384567

SV61891 Rev. A 2-5DM230L, DM330L, DM350L Operating Guide1. Autofeeder Control Panel - Contains all of the levers for the feeder section of the DM350L

2-6 SV61891 Rev. A2 • Getting to Know Your SystemDM350L Autofeeder Control Panel21

Alerting MessagesVarious messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are

SV61891 Rev. A 2-7DM230L, DM330L, DM350L Operating Guide1. Seal/No Seal - Use this to select seal or no seal. The position shown is for no seal. 2.

2-8 SV61891 Rev. A2 • Getting to Know Your SystemIntelliLinkTM Control Centre - DM230L/DM330L

SV61891 Rev. A 2-9DM230L, DM330L, DM350L Operating Guide1. LED - Lights green when your control centre is on. Turns orange when your control centre i

2-10 SV61891 Rev. A2 • Getting to Know Your SystemIntelliLinkTM Control Centre - DM350L

SV61891 Rev. A 2-11DM230L, DM330L, DM350L Operating Guide1. LED - Lights green when your control centre is on. Turns orange when your control centre

2-12 SV61891 Rev. A2 • Getting to Know Your System1. Rear Cover - Open the rear cover to replace the ink cartridge. See Chapter 6 for instructions.

SV61891 Rev. A3 Running MailChapter ContentsBefore You Begin ...3-2Checklist ...

3-2 SV61891 Rev. A3 • Running MailBefore you run mail on your system, review the Checklist below. Before You BeginChecklist• Make sure your mailing

SV61891 Rev. A 3-3DM230L, DM330L, DM350L Operating GuideApplying Postage and Running MailYou can select several different modes for applying postage o

3-4 SV61891 Rev. A3 • Running Mail1. If you have the optional accounting feature press the Account button and select an account.2. From the Ready

FCC ComplianceThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. T

SV61891 Rev. A 3-5DM230L, DM330L, DM350L Operating Guide3. Push the envelope to the rear (A) so its top edge is up against the back wall of the syst

3-6 SV61891 Rev. A3 • Running Mail1. Weigh Mail Piece – Place mail piece on the integrated weigh platform.2. Select Class – Press the Class butto

SV61891 Rev. A 3-7DM230L, DM330L, DM350L Operating Guide4. Slide the envelope to the right (B) until the system grasps it. The system prints the post

3-8 SV61891 Rev. A3 • Running MailProcessing and Feeding Lettermail on the DM350L SystemProcessing Lettermail on the DM350L requires the same proces

SV61891 Rev. A 3-9DM230L, DM330L, DM350L Operating Guide5. For both sealing and non-sealing mode, place the envelopes on the feed deck with the flaps

3-10 SV61891 Rev. A3 • Running MailProcessing and Feeding Lettermail on the DM350L Systemcontinued…7. If the postage does not print on the envelope

SV61891 Rev. A 3-11DM230L, DM330L, DM350L Operating Guide1. From the Ready screen on the IntelliLinkTM Control Centre, rate your mail piece by weigh

3-12 SV61891 Rev. A3 • Running MailDM350L: Printing Tapes 1. Push the tape load lever to the right as shown here and push the tapes down into the

SV61891 Rev. A 3-13DM230L, DM330L, DM350L Operating GuideThis procedure is used for processing Parcels (those mail pieces whose dimensions – size and

3-14 SV61891 Rev. A3 • Running MailThe following outlines the procedure for processing a parcel using the optional Parcel rate module.1. Place yo

FCC Compliance of ModemThis equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the top of the control centre of

SV61891 Rev. A 3-15DM230L, DM330L, DM350L Operating GuideUS Destinations3. Press the Class button and then select Change Class (option 1). For US de

3-16 SV61891 Rev. A3 • Running MailInternational Destinations3. Press the Class button and then select Change Class (option 1). For International

SV61891 Rev. A 3-17DM230L, DM330L, DM350L Operating GuidePrinting Postage Using PresetsSelecting the Normal PresetThe Normal Preset is the factory def

3-18 SV61891 Rev. A3 • Running MailSealing the Envelopes OnlyYou can set up your mailing system to seal envelopes without printing postage on them.

SV61891 Rev. A 3-19DM230L, DM330L, DM350L Operating GuideSelecting a Class or Special ServiceSelectiong a class is a required action in order to gene

3-20 SV61891 Rev. A3 • Running MailSelecting or Changing a ClassTo make or change a class selection:1. If you need to manually enter the weight of

SV61891 Rev. A 3-21DM230L, DM330L, DM350L Operating GuideSelecting a CountryIf the class you select requires you to specify a country, the system disp

3-22 SV61891 Rev. A3 • Running MailSelecting a Special Service1. When you select a class that provides special services, you are asked if you want

SV61891 Rev. A 3-23DM230L, DM330L, DM350L Operating GuidePrinting an AdvertisementPrinting an Advertisement with the Postage1. Press the Date/Ad key.

3-24 SV61891 Rev. A3 • Running MailChanging the Date on Your MailAdvancing the DateYou can advance the mail submission date up to 30 days. 1. Press

DM230L/DM330L/DM350L Digital Mailing SystemOperating Guide SV61891 Rev. A vTable of ContentsContactsPitney Bowes Contact Information List ...

SV61891 Rev. A 3-25DM230L, DM330L, DM350L Operating Guide 9Selecting an AccountIf you're using the system's optional accounting feature, yo

3-26 SV61891 Rev. A3 • Running MailPrinting a Record of this InformationDM230L/DM330L• To print a report of the batch count on tape, press the Tap

SV61891 Rev. A 3-27DM230L, DM330L, DM350L Operating GuideClearing the Batch CountCAUTION! Make sure you really want to clear the batch register; once

3-28 SV61891 Rev. A3 • Running Mail12Adding Postage or Correcting PostageIf you do not have the correct postage on a piece of mail, you can add more

SV61891 Rev. A 3-29DM230L, DM330L, DM350L Operating GuideAdding Postage or Correcting Postagecontinued… NOTE: Values between $0.50 and $3.50 cannot

3-30 SV61891 Rev. A3 • Running Mail13Printing a Statement of Mailing or Manifest PaymentA digital indicia can be printed to evidence payment for oth

SV61891 Rev. A 3-31DM230L, DM330L, DM350L Operating Guide6. Enter your desired postage value using the numeric keypad and then press Enter to confir

3-32 SV61891 Rev. A3 • Running Mail14Test Print / Zero Dollar IndiciaFrom time to time you or a Pitney Bowes Service Representative may want to con

SV61891 Rev. A4 System SetupChapter ContentsThe Options Key: Navigating the Menus ...4-2Overview of Mailing System Setup ...4

4-2 SV61891 Rev. A4 • System SetupThe Options Key: Navigating the MenusThe Options key provides you access to all of the system setup functions. The

vi SV61891 Rev. ATable of ContentsChapter 3–Running MailBefore You Begin ... 3-

SV61891 Rev. A 4-3DM230L, DM330L, DM350L Operating GuideOverview of Mailing System Setup1Adjusting the Display Contrast.2Setting the System Clock.3Cha

4-4 SV61891 Rev. A4 • System SetupYou can change display contrast to compensate for different lighting conditions.1. Press the Options key.2. Sele

SV61891 Rev. A 4-5DM230L, DM330L, DM350L Operating GuideChanging the Automatic Date Advance TimeYour system automatically advances the date at a time

4-6 SV61891 Rev. A4 • System SetupChanging the Lock Code or PasswordChanging the Lock Code The Lock Code prevents unauthorized access to your mailing

SV61891 Rev. A 4-7DM230L, DM330L, DM350L Operating GuideChanging the Password1. Press the Options key.2. Select Setup Menu, then Basic Settings.3.

4-8 SV61891 Rev. A4 • System SetupSetting Up the Phone ConnectionThis section describes how to set up the phone connection on your mailing system. I

SV61891 Rev. A 4-9DM230L, DM330L, DM350L Operating GuideEntering the Pitney Bowes Phone NumberThis is the number your system calls to add postage or p

4-10 SV61891 Rev. A4 • System SetupYou can set the system to use either its built-in modem or an external modem. 1. Press the Options key.2. Selec

SV61891 Rev. A 4-11DM230L, DM330L, DM350L Operating GuideEntering the Modem Initialization StringThe modem initialization string is a series of number

4-12 SV61891 Rev. A4 • System SetupSetting the Distributor ParametersThis option allows you to modify individual phone connection parameters.CAUTION!

SV61891 Rev. A viiDM230L, DM330L, DM350L Operating GuideViewing the Weight in Imperial Units ... 3-27Adding or Co

SV61891 Rev. A 4-13DM230L, DM330L, DM350L Operating GuideANI/LCZ Server PortThe server port number identifies the port number on the ANI/LCZ server to

4-14 SV61891 Rev. A4 • System SetupSetting Up the Postage By Phone® Refill OptionsThis section describes how to:• Enter your Pitney Bowes Postage By

SV61891 Rev. A 4-15DM230L, DM330L, DM350L Operating GuideSetting the Default Refill Amount1. Press the Options key.2. Select Setup Menu, then Basic

4-16 SV61891 Rev. A4 • System SetupYou can have the control centre display warn you when you enter a postage value that is higher than the preset am

SV61891 Rev. A 4-17DM230L, DM330L, DM350L Operating GuideThis section describes how to set up an attached scale for your mailing system. The instruct

4-18 SV61891 Rev. A4 • System SetupZero the ScaleYour attached scale should display 0 (zero) with no weight on it. To zero the scale:1. Press the Op

SV61891 Rev. A 4-19DM230L, DM330L, DM350L Operating GuideSetting the Scale Location CodeUse this option to enter your geographical location code. You

4-20 SV61891 Rev. A4 • System SetupSetting the AutoClear FunctionSetting the Clear Zone OptionYou can use the AutoClear option to have your system cl

SV61891 Rev. A 4-21DM230L, DM330L, DM350L Operating GuideEntering a Canada Post Contract Discount CodeUse this option to apply discounts or surcharges

4-22 SV61891 Rev. A4 • System SetupA preset is a custom setting you can call up at the touch of a button. Your system can store settings for 10 custo

viii SV61891 Rev. ATable of ContentsDefining Presets ... 4-22Storing a Current S

SV61891 Rev. A 4-23DM230L, DM330L, DM350L Operating Guide8. Key in a name for the preset. It can be up to eight characters long. You can use both al

4-24 SV61891 Rev. A4 • System SetupRenaming a PresetTo change a preset name:1. Press the Options key.2. Select Setup Menu, then Presets-normal/cust

SV61891 Rev. A 4-25DM230L, DM330L, DM350L Operating GuidePerforming Updates, Add-Ons, and Enabling FeaturesThis section describes how to check for n

4-26 SV61891 Rev. A4 • System SetupUsing IntelliLinkTM to Check for UpdatesUse the IntelliLinkTM option to check and see if there are any software u

SV61891 Rev. A 4-27DM230L, DM330L, DM350L Operating GuideEnabling Accounting or Adding more AccountsYou can use this option only if you have purchased

4-28 SV61891 Rev. A4 • System SetupDownloads from the Data Centre to Your MachineWhen you connect to the Pitney Bowes Data Centre to add postage or p

SV61891 Rev. A 4-29DM230L, DM330L, DM350L Operating GuideYou may need to supply information about your system when you call Pitney Bowes for help or i

4-30 SV61891 Rev. A4 • System Setup

SV61891 Rev. A5 Adding PostageChapter ContentsA Word About Refills ....5-2Connecting Your IntelliLinkTM Control

5-2 SV61891 Rev. A5 • Adding PostageA Word About RefillsTo add postage funds to your control centre by modem your system must be connected to an ana