Pitney-bowes ADDRESSRIGHTTM DA900 User Manual

DA900 AddressRight™ PrinterOperating GuideSV60970-OG Rev. A

1 Introduction1-4 SV60970-OG Rev. A• Read and save all instructions before you attempt tooperate your printer.• To protect against electric shock, pl

B Appendix B—Application NotesB-6SV60970-OG Rev. ACompatibilityIssuesThe DA900 will work with most text editors, word pro-cessing and mail list progr

Index

IndexI-2 SV60970-OG Rev. ASymbols+ Key 3-4- Key 3-4AAddressprints high or low 8-9prints off media 8-9prints upside down 8-9Addressessome do not

1 IndexDA900 AddressRight™ PrinterI-3SV60970-OG Rev. AGGanging printheads B-3Garbage prints 8-8HHard drivespace required 2-5Help, calling for 8-2I

IndexI-4 SV60970-OG Rev. APPaper jams 8-4Paper sizeselecting 6-6Paper Thickness Adjustment 3-4Parallel port 2-5Phone support 8-2Poor print qual

1 IndexDA900 AddressRight™ PrinterI-5SV60970-OG Rev. ASupplies and accessories 9-2Supply catalogrequesting a 9-3TTechnical support phone number1-800

PB Form SV60970-OG Rev. A 9/02 © 2002 Pitney Bowes Inc. All rights reserved. Printed in USA.One Elmcroft RoadStamford, Connecticut 06926-070

1 1 - IntroductionDA900 AddressRight™ Printer1-5SV60970-OG Rev. A1• Use the power cord wall plug as the primary means ofdisconnecting the machine from

1 Introduction1-6 SV60970-OG Rev. ANotes

2SpecificationsMedia Requirements... 2-2Printer Output... 2-3Physical Equipment Specifi

2 Specifications2-2SV60970-OG Rev. AMediaRequirementsFor best results, make sure your material fully conforms toour published specifications. See the

1DA900 AddressRight™ Printer2-3SV60970-OG Rev. A2 2 - SpecificationsMediaRequirements(continued)The printer is designed to feed and print on a range o

2 Specifications2-4SV60970-OG Rev. AProduct Life: 30,000,000 pieces or five yearsafter installation, whichevercomes first.Duty Cycle: Normal Usage: 1

1DA900 AddressRight™ Printer2-5SV60970-OG Rev. A2 2 - Specifications• An IBM or IBM-compatible 133 Megahertz Pentiumcomputer or better.• 32MB RAM, min

2 Specifications2-6SV60970-OG Rev. ANotes

3Meet the DA900PrinterPrinter Components... 3-2Control Panel... 3-4Control Panel Mess

FCC ComplianceThis equipment had been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC rules. Th

3 Meet the DA900 Printer3-2 SV60970-OG Rev. A1. Feed DeckStack media for printing here.2. Side GuidesHelp confine the stack. Adjust to the width of y

DA900 AddressRight™ Printer33-3SV60970-OG Rev. A3 - Meet the DA9006. Feed RampThe feed ramp supports the trailing edge of the media,providing a forwar

3 Meet the DA900 Printer3-4 SV60970-OG Rev. A1. Media Thickness Adjustment — Turn knobcounterclockwise for thin media, clockwise for thickmedia.2. On

DA900 AddressRight™ Printer33-5SV60970-OG Rev. A3 - Meet the DA900PRINTER OFFLINE - Printer is waiting for data and themain drive motor is off. This m

3 Meet the DA900 Printer3-6 SV60970-OG Rev. ADA900 MenuOptionsPress the Menu key to access the Main Menu.Press + Key to move from one option to the n

DA900 AddressRight™ Printer33-7SV60970-OG Rev. A3 - Meet the DA900Setup Menu 0000Total Count:

3 Meet the DA900 Printer3-8 SV60970-OG Rev. ANotes

4Setting Up YourPrinterAbout this Chapter ... 4-21. Choose a Location for thePrinter ...

4 Setting Up Your Printer4-2SV60970-OG Rev. A2. Unpack thePrinterAs you remove the contents from the box, check all partsagainst the list below.Packa

DA900 AddressRight™ Printer44-3SV60970-OG Rev. A 4 - Setup4. Remove theFoam from thePrinthead Area3. Remove thePlastic from theTransportCoverPlasticFo

Contents1 IntroductionAbout Your Printer... 1-2What's in this Book ...

4 Setting Up Your Printer4-4SV60970-OG Rev. AYou can install up to six inkjet cartridges in your printer.Cartridges are held in place by vertical bra

DA900 AddressRight™ Printer44-5SV60970-OG Rev. A 4 - Setup5. With the gold printhead contacts pointing toward theprinthead holder pins, fully insert t

4 Setting Up Your Printer4-6SV60970-OG Rev. A2. Attach tray for bulk ink cartridge by aligning the threescrew holes on the tray with the three screw

DA900 AddressRight™ Printer44-7SV60970-OG Rev. A 4 - Setup5. Channel hose attached to bulk ink cartridge to clips onprinter as shown.6. Insert printhe

4 Setting Up Your Printer4-8SV60970-OG Rev. A8. Connect toYourComputerThe printer is equipped with both a USB and parallel port asshown below. You ca

DA900 AddressRight™ Printer44-9SV60970-OG Rev. A 4 - Setup9. Connect toPower1. Connect the female end of the power cord to the powerreceptacle located

4 Setting Up Your Printer4-10SV60970-OG Rev. AFollow the installation instructions on the CD-ROM furnishedwith your printer.11. Install thePrint Driv

5PrinterAdjustmentsAbout this Chapter ... 5-21. Set the Separator Gap... 5-22. Adjust the Side Guides

5 Printer Adjustments5-2SV60970-OG Rev. A1. Set theSeparatorGapAbout thisChapterTo print a job, you must set up the printer for the job andmake prin

DA900 AddressRight™ Printer55-3SV60970-OG Rev. A5 - Adjust Printer3. Raise the four separators to their up and locked position.(Use the two center se

ContentsivSV60970-OG Rev. AInstall the Bulk Ink Cartridge ... 4-6Connect to Your Computer ... 4-8

5 Printer Adjustments5-4SV60970-OG Rev. A4. Using the ruler as a guide, center the media for this printjob under the separators and lower them to r

DA900 AddressRight™ Printer55-5SV60970-OG Rev. A5 - Adjust PrinterPlace one piece of media on the feeder table and adjust theside guides to the width

5 Printer Adjustments5-6SV60970-OG Rev. A1. Always fan (aerate) your media before placing it on thefeed deck.2. Place your stack of media on the inp

DA900 AddressRight™ Printer55-7SV60970-OG Rev. A5 - Adjust PrinterThe media thickness knob located on the front control panel(see below) sets the dis

5 Printer Adjustments5-8SV60970-OG Rev. ABefore your printer can print your media, you must positionthe printheads to match their positions on the t

DA900 AddressRight™ Printer55-9SV60970-OG Rev. A5 - Adjust PrinterThe upper exit rollers will move when you move printheadsone and six. You may need

5 Printer Adjustments5-10SV60970-OG Rev. A7. Print TestPiecesWe recommend that you print a test piece every time youchange any of the adjustments co

6Using the DA900Print DriverAbout this Chapter ... 6-2About Envelope Designer™ Plus ... 6-2Making the DA900 theDefa

6 Using the DA900 Print Driver6-2SV60970-OG Rev. AAbout this ChapterThis chapter explains how to use the DA900 print driver.The instructions assume

DA900 AddressRight™ Printer66 - Print Driver6-3SV60970-OG Rev. AAccessing the PrintDriver1. From the Start Menu, select Settings.2. Click on Printers

ContentsvSV60970-OG Rev. A7 MaintenanceGeneral Cleaning ... 7-2Replacing the Inkjet Cartridge ...

6 Using the DA900 Print Driver6-4SV60970-OG Rev. AThe GeneralTabThis is the printer properties window as it appears in theWindows 2000, XP and NT en

DA900 AddressRight™ Printer66 - Print Driver6-5SV60970-OG Rev. APrinting PreferencesSelect the orientation of your media using this window.The choice

6 Using the DA900 Print Driver6-6SV60970-OG Rev. AAdvanced Options:Paper SizeUse this option to select the media size you're running.Once you&a

DA900 AddressRight™ Printer66 - Print Driver6-7SV60970-OG Rev. AAdvanced Options:Head Adjustment(Print Heads)This option permits precise alignment of

6 Using the DA900 Print Driver6-8SV60970-OG Rev. AAdvanced Options:Print QualityThe settings in this dialog box determine print quality.• 150 dpi is

DA900 AddressRight™ Printer66 - Print Driver6-9SV60970-OG Rev. AAdvanced Options:Feed DelayThe feed delay option allows you to insert a "pause&q

6 Using the DA900 Print Driver6-10SV60970-OG Rev. AAdvanced Options:Inverted PrintingYou can choose to invert printing by selecting the appro-priate

DA900 AddressRight™ Printer66 - Print Driver6-11SV60970-OG Rev. AAdvanced Options:LanguageWhile eight choices are displayed in the Language listbox,

6 Using the DA900 Print Driver6-12SV60970-OG Rev. ANotes

7MaintenanceGeneral Cleaning... 7-2Replacing the Inkjet Cartridge... 7-2Setting "Ink Left" Featur

ContentsviSV60970-OG Rev. AWhite Lines or Streaks ... 8-7Prints Garbage ... 8-8N

7 Maintenance7-2 SV60970-OG Rev. AYour printer is designed to provide trouble-free service with aminimal amount of care. To keep it in top condition,

DA900 AddressRight™ Printer77-3SV60970-OG Rev. A7 - Maintenance4. With the gold printhead contacts pointing toward theprinthead holder pins, insert ca

7 Maintenance7-4 SV60970-OG Rev. AWhen replacing empty cartridge with new cartridge:1. When the ink in the cartridge reaches a low level, theprinter

DA900 AddressRight™ Printer77-5SV60970-OG Rev. A7 - MaintenanceWhen switchingbetween standardcartridges andbulk ink cartridg-es:1. Press and holdthe M

7 Maintenance7-6 SV60970-OG Rev. ACleaning thePrintheadsTo achieve good print quality, maintenance of the printheadis required. Paper fiber, dust and

DA900 AddressRight™ Printer77-7SV60970-OG Rev. A7 - MaintenanceCleaning theMedia SensorIt is important to keep the media sensor clean. Use com-pressed

7 Maintenance7-8 SV60970-OG Rev. AReplacing theSeparator TipsTo replace the separator tips:1. Before changing the separator tips, unplug the printer.

DA900 AddressRight™ Printer77-9SV60970-OG Rev. A7 - Maintenance5. Using a Phillips screwdriver, remove the screw and metalcover over the separator tip

7 Maintenance7-10 SV60970-OG Rev. AReplacing theFeed RollersTo replace the feed rollers:1. Before removing the feed roller access plate, unplug thepo

DA900 AddressRight™ Printer77-11SV60970-OG Rev. A7 - Maintenance4. Rotate the feed roller shaft so the screws face up. Seebelow.5. Use a 3/32" Al

1IntroductionAbout Your Printer ...1-2What's in this Book? ...

7 Maintenance7-12 SV60970-OG Rev. A8. Place the new half-feed roller on the shaft and securewith both buttonhead cap screws.9. Rotate the shaft and r

8TroubleshootingGetting Help ... 8-2Phone Support ... 8-2Before You Call...

8 Troubleshooting8-2SV60970-OG Rev. AThere may be times when you need help to solve aproblem, or you may want more information about howyour printer

DA900 AddressRight™ Printer88-3SV60970-OG Rev. A8 - TroubleshootingNothing happens when power is turned on. No LCDdisplay.• Check that power cord is p

8 Troubleshooting8-4SV60970-OG Rev. AMultiple feeds• The feed gap may be too tight or too loose. Adjustthe separator to the thickness of the material

DA900 AddressRight™ Printer88-5SV60970-OG Rev. A8 - TroubleshootingNo print on media• Purge ink cartridge (see Chapter 6—Maintenance).• Clean cartridg

8 Troubleshooting8-6SV60970-OG Rev. APrint slanted/skewed• Check the separator gap and adjust as required.• Margins set to less than 1/4". Reset

DA900 AddressRight™ Printer88-7SV60970-OG Rev. A8 - Troubleshooting• Running low on ink. Replace cartridge.Print streaking/smearing on material• Envel

8 Troubleshooting8-8SV60970-OG Rev. A• Chosen envelope size is too small. Select correctenvelope size from drop-down box on menu bar.• If your graphi

DA900 AddressRight™ Printer88-9SV60970-OG Rev. A8 - TroubleshootingThe colors on the envelope are not the colors you want• You have assigned the wrong

1 Introduction1-2 SV60970-OG Rev. AAbout Your PrinterThe Pitney Bowes DA900 AddressRightTM Printer is ahigh-speed inkjet printer designed to help you

8 Troubleshooting8-10SV60970-OG Rev. AOut of PaperThe paper sensor did not detect paper within one secondof starting the feeder. Check if input bin i

9Supplies andOptionsSupplies and Accessories ... 9-2How to Order ... 9-3Options ...

9 Supplies and Options9-2SV60970-OG Rev. ASupplies andAccessoriesSupply Order NumberInk Cartridge, Black 660-1Ink Cartridge, Fast Drying Black 660-6

DA900 AddressRight™ Printer99 - Supplies/Options9-3SV60970-OG Rev. AHow to OrderOptionsPitney Bowes offers an optional power stacker used tostack outp

9 Supplies and Options9-4SV60970-OG Rev. ANotes

Appendix AGlossary

A Appendix A—GlossaryA-2SV60970-OG Rev. A[+] key on the printer control panel which advances one menu item when in Setupand Service modes.[-] key o

AA-3Appendix ADA900 AddressRight™ PrinterSV60970-OG Rev. ABelt Speed — the speed at which the printer moves the media past the printhead area.Bitmap —

A Appendix A—GlossaryA-4SV60970-OG Rev. ADPI — Dots Per Inch. A measurement of print resolution. The higher the number, thebetter the print quality.D

AA-5Appendix ADA900 AddressRight™ PrinterSV60970-OG Rev. AHead Dividers — in the View Menu, toggles on and off the grey lines used to markthe boundary

1 1 - IntroductionDA900 AddressRight™ Printer1-3SV60970-OG Rev. A1This operator guide explains how to set up, use andmaintain your DA900 AddressRight™

A Appendix A—GlossaryA-6SV60970-OG Rev. ALogo Folder — a folder used to store any logos and graphics in Windows.Media — envelopes, flats, postcards,

AA-7Appendix ADA900 AddressRight™ PrinterSV60970-OG Rev. APrinter Setup — (in the File menu) opens the Property Sheet which allows you toset and view

A Appendix A—GlossaryA-8SV60970-OG Rev. AResolution — the quality of the image, measured by number of ink drops per inch(dpi). Note that the resoluti

AA-9Appendix ADA900 AddressRight™ PrinterSV60970-OG Rev. ATest Print — a key on the printer control panel used to place the printer in testmode. This

A Appendix A—GlossaryA-10SV60970-OG Rev. A

Appendix BApplication NotesFixed Head Versus Shuttle-HeadPrinters ... B-2Printheads and Bands ...

B Appendix B—Application NotesB-2SV60970-OG Rev. A-2Fixed-head printers differ from shuttle-head printersin a few very important ways. The DA900 is

BB-3Appendix BDA900 AddressRight™ PrinterSV60970-OG Rev. AAppendix BAppendix BThe concept of bands is important when designing andlaying out your enve

B Appendix B—Application NotesB-4SV60970-OG Rev. Agraphic or text message. Be aware that draggingbands on the envelope layout and placing them nextto

BB-5Appendix BDA900 AddressRight™ PrinterSV60970-OG Rev. AAppendix BAppendix BDual PurposeRulerAnother difference between a fixed-head printer andshut