Pitney-bowes DM1000 User Manual download pdf (Page 151)

10-16 SV60951 Rev. A

10 Troubleshooting

Remove piece of mail.

Piece of mail is thicker than 0.75 in.

Thick Piece of

Mail

• Lift feeder cover and

remove piece of mail

from the mail path.

Piece of mail is smaller than

3.5 in x 5 in.

Short Piece of

Mail

• Check all mail in stacker

to make sure postage has

printed.

• Adjust Light mail/postcard

selection knob.

• Piece of mail may have

been slanted or tilted.

Meter imprint appears

skewed.

• Thickness adjustment

knob is at the wrong

setting.

• Light mail/postcard

selection knob incorrectly

set.

Skew

Occurred

• Piece of mail may have fed

incorrectly into system.

• Thickness adjustment

knob at incorrect setting.

• Adjust the setting of the

thickness adjustment

knob.

• Check all mail in the

stacker to make sure

postage has printed. If

meter stamp is missing,

run a piece of mail

through again.

Misfeed

Lift the cover and remove

piece of mail from the mail

path.

Transport sensor may be

blocked.

Remove Piece

of Mail

Printing

Warning Possible Cause Solution

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Pitney-bowes DM1000 User Manual Page 151

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