Pitney Bowes DM500 User Manual Page 157
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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SV60890 Rev. G 10-1
Troubleshooting
How to Troubleshoot your DM500™ and DM550™
Digital Mailing System ................................10-2
Envelope Sealing Problems ........................10-2
Envelope Feeding Problems .......................10-3
Tape Feeding Problems ..............................10-6
Printing Problems ........................................10-6
Problems Adding Postage
to Your Meter ...............................................10-8
Display Problems ........................................10-8
Weighing Problems .....................................10-9
Contents
10
- Digital Mailing System 1
- and DM550 1
- SV60890 Rev. G i 3
- FCC Compliance 4
- Alerting Messages 4
- FCC Compliance of Modem 5
- DM500™ and DM550™ Digital 7
- Pitney Bowes Contact 9
- Information List 9
- Read This First 11
- 1 • Read This First 12
- What’s in This 12
- Scale User Guide 13
- Our Help Desk 13
- What You Need 14
- Requirements 15
- Meet the DM500™ and 19
- DM550™ Digital Mailing 19
- Postage Meter 20
- Energy Star 20
- SV60890 Rev. G 2-3 21
- 2-4 SV60890 Rev. G 22
- Parts of the 23
- Mailing System 23
- The Mailing 28
- System Interior 28
- The IntelliLink® 30
- Control Center 30
- The Main 32
- Mail In A Minute 33
- 3 • Mail in a Minute 34
- Mail In A 34
- Preparing Your 34
- Running the 35
- Printing 36
- Postage Tapes 36
- Running Mail 37
- 4 • Running Mail 38
- Navigating 38
- Applying 39
- Postage and 39
- Determining 40
- Postage 40
- Preparing 42
- Your Mail 42
- SV60890 Rev. G 4-7 43
- Thick mail setting 43
- Normal mail setting 43
- Mode Selection: 45
- Selecting or 50
- Deselecting 50
- SV60890 Rev. G 4-15 51
- Selecting 53
- Meter Stamp 55
- Options: 55
- Electronic 57
- Services 57
- Services Before 59
- Printing Postage 59
- Editing, Deleting 61
- Postage or 62
- Changing 62
- To change the date 63
- Clearing 64
- Mailing System Setup 65
- 5 • Mailing System Setup 66
- 5-4 SV60890 Rev. G 68
- Date and 69
- Time of Day 69
- Setting Up a 70
- Supervisor 70
- Password 70
- Setting 71
- Up a Lock 71
- Scale/Rates: 72
- Dialing Prefix 77
- PB Phone # 77
- PBP Account # 77
- Phone/Network 79
- 1st Low Ink Warning: 81
- 2nd Low Ink Warming 81
- Configuring 82
- Timeouts 82
- Timeouts: 83
- Defining 85
- SV60890 Rev. G 5-25 89
- Dual External Device 89
- USB Ports 89
- Configuring 90
- Barcode 90
- Default Scan 91
- Combining 93
- Barcodes 93
- Adding Postage 95
- 6-2 SV60890 Rev. G 96
- Managing Your 97
- Postage Funds 97
- Which connector do I use? 98
- 6-6 SV60890 Rev. G 100
- SV60890 Rev. G 6-7 101
- 6 • Adding Postage 102
- Standard Accounting 103
- 7 • Accounting Setup 104
- Navigating Hints 104
- Accounting 105
- Overview of 105
- 7-4 SV60890 Rev. G 106
- SV60890 Rev. G 7-5 107
- 7-6 SV60890 Rev. G 108
- Editing 109
- Accounts 109
- 7-8 SV60890 Rev. G 110
- SV60890 Rev. G 7-9 111
- Editing Accounts in this 112
- Transferring 113
- Setting the 114
- Station ID 114
- Selecting an 115
- Features 116
- Account 117
- Structure and 117
- Hierarchy 117
- 8 • Reports 120
- Introduction 120
- Printing a Report 120
- Reports 121
- Multi-Account 122
- Summary 122
- Multi-Account 123
- Last 5 Refills 124
- Confirmation 125
- Services Report 125
- System Printer 125
- Permit Mail 126
- Account List 126
- Funds Report 127
- System Setup 128
- Error Report 129
- Job Report 130
- Data Capture 131
- Maintaining and Updating 133
- 9 • Maintaining and Updating 134
- Cleaning the 134
- Exterior 134
- Items to Keep 134
- Maintenance 135
- E-Z Seal 137
- Sealing Solution 137
- Moistener 138
- Cleaning or 141
- Replacing the 141
- Printer 145
- Replacing the 147
- Ink Cartridge 147
- Changing the 150
- Printhead 150
- Changing the 151
- Wiper Blade 154
- Assembly 154
- Performing 155
- Updates or 155
- Adding Features 155
- Troubleshooting 157
- 10-2 SV60890 Rev. G 158
- Side guide 158
- Flap Depth 158
- 10 • Troubleshooting 160
- SV60890 Rev. G 10-7 163
- Thick Mail 163
- Normal Mail 163
- Supplies and Options 167
- 11 • Supplies and Options 168
- Ordering 168
- Supplies 168
- Consumables 168
- You Can Order 168
- SV60890 Rev. G 11-3 169
- Accessories 170
- USPS Supplies 171
- GlossaryA 173
- A • Glossary 174
- SV60890 Rev. G A-3 175
- SV60890 Rev. G A-5 177
- SV60890 Rev. G A-7 179
- Appendix B - Operator 181
- Training Checklist 181
- Learning About Your System 182
- Basic Operations 183
- Advanced Operations 184
- SV60890 Rev. G B-5 185
- B-6 SV60890 Rev. G 186
- SV60890 Rev. G B-7 187
- B-8 SV60890 Rev. G 188
- Specifications 189
- C • Specifications 190
- SV60890 Rev. G C-3 191
- Envelope Dimensions 193
- SV60890 Rev. G i-1 195
- SV60890 Rev. G i-3 197
- SV60890 Rev. G i-5 199
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