Pitney-bowes W680 User Manual download pdf (Page 77)

Pitney Bowes W660/W680 Operator Guide 6-3

Troubleshooting • 6

Problem No Print

Reason: Ink cartridge problem.

Solution: Purge ink cartridge (pg A-23).

Clean cartridge jets with soft cotton

cloth and water (in line with colors as

shown).

Change to a new cartridge.

Problem Gray or Light Print - Black Ink

Off Color or Low Intensity - Color Ink - W680

only

Reason: Ink supply is low.

Solution: Check adjustment of the media thickness lever

(page 3-14). If this fails to correct the problem,

replace ink cartridge (pages 2-13, 2-15).

Problem Address Smudging

Reason: Incorrect media thickness lever setting.

Ink may not dry on very high gloss material.

Solution: Check whether media thickness lever is adjusted

too low (page 3-13).

Try using less glossy material.

Check exit rollers.

Problem Address Printing is not Sharp

Reason: Incorrect media thickness lever setting. Also,

unsuitable material.

Solution: Check whether envelope thickness lever is

adjusted too high (page 3-14).

Print quality is less sharp when using Tyvek,

recycled or glossy media.

Print Quality

Problems

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Pitney-bowes W680 User Manual Page 77