Pitney-bowes DM550 User Manual Page 1

DM500™ and DM550™ Series Digital Mailing System Operator GuideUS English VersionDM500™ Series Digital Mailing SystemDM550™ Series Digital Mailing Sys

6-2 SV61436 Rev. B6 • Adding PostageYour Postage Meter The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates t

SV61436 Rev. B 6-3DM500™ and DM550™ Digital Mailing System Operating GuideManaging Your Postage FundsRefer to the appropriate section listed here fo

6-4 SV61436 Rev. B6 • Adding PostageConnecting Your Postage Meter to an Analog Phone Line1Connecting Your Postage Meter - Local Analog Phone Line Whi

SV61436 Rev. B 6-5DM500™ and DM550™ Digital Mailing System Operating GuideConnecting Your Mailing System - Remote Analog Phone Line If you need to c

6-6 SV61436 Rev. B6 • Adding Postage6. Add or check your postage funds as described in Checkin� Your Posta�e By Phone® Meter Payment System Account

SV61436 Rev. B 6-7DM500™ and DM550™ Digital Mailing System Operating Guide3Checking Your Postage By Phone® Meter Payment System Account BalanceB

6-8 SV61436 Rev. B6 • Adding PostageAdding PostageTo add postage from your Postage By Phone® System account to your postage meter, follow these steps.

SV61436 Rev. B 7-1Standard Accountin� Setup*Navi�atin� Hints ...7-2Overview of Accountin� ...

7-2 SV61436 Rev. B7 • Accounting SetupNavigating Hints• You can access all of the accounting features by pressing the Accounts key on the IntelliLin

SV61436 Rev. B 7-3DM500™ and DM550™ Digital Mailing System Operating GuideOverview of AccountingThe information in this chapter describes how to se

SV61436 Rev. B 1-1Read This FirstContentsWhat’s in This Guide ...1-2Other Information Available ...

7-4 SV61436 Rev. B7 • Accounting SetupBefore Using the Setup Procedures1. If your system has a supervisor password set up, you must enter that passw

SV61436 Rev. B 7-5DM500™ and DM550™ Digital Mailing System Operating Guide1. Press the Accounts key.2. Press the right arrow key to enter the “Set

7-6 SV61436 Rev. B7 • Accounting SetupCreating Accounts and Subaccountscontinued2To create a new subaccount or subsubaccount: 1. Press the Accounts

SV61436 Rev. B 7-7DM500™ and DM550™ Digital Mailing System Operating Guide3Editing AccountsYou can change the name of an account, make the account

7-8 SV61436 Rev. B7 • Accounting Setup4Setting an Account PeriodBy default, your mailing system does not have an account period set. If you set an ac

SV61436 Rev. B 7-9DM500™ and DM550™ Digital Mailing System Operating Guide6Turning Account Password Protection On or OffWhen you delete an account,

7-10 SV61436 Rev. B7 • Accounting Setup8Resetting (Clearing) all AccountsWhen you reset or clear your accounts, you completely remove all of the data

SV61436 Rev. B 7-11DM500™ and DM550™ Digital Mailing System Operating Guide10Transferring FundsTo transfer funds: 1. Press the Accounts key.2. Pre

7-12 SV61436 Rev. B7 • Accounting SetupSetting the Station IDIf you have multiple mailing systems, the Station ID provides you with a way of identify

SV61436 Rev. B 7-13DM500™ and DM550™ Digital Mailing System Operating GuideTo select and accounting type, or to disable the accounting feature on yo

1-2 SV61436 Rev. B1 • Read This First Chapter 1 - Read this First contains important information about USPS requirements and equipment and telephone s

7-14 SV61436 Rev. B7 • Accounting SetupYour Accounting System FeaturesYou can configure your mailing system to track and account for postage used by

SV61436 Rev. B 7-15DM500™ and DM550™ Digital Mailing System Operating GuideAccount Structure and HierarchyYou can structure your accounts in single

7-16 SV61436 Rev. B7 • Accounting SetupYou can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest le

SV61436 Rev. B 8-1ReportsContentsIntroduction ...8-2Printin� a Report...

8-2 SV61436 Rev. B8 • ReportsIntroductionCreating a report is quick and easy on your mailing system. With the capa-bility to print out reports on roll

SV61436 Rev. B 8-3DM500™ and DM550™ Digital Mailing System Operating GuideSingle Account Report The Single Account Report gives the total pieces of

8-4 SV61436 Rev. B8 • ReportsThe Multi-Account Summary supplies the total pieces and postage for all enabled accounts.This report can be printed on an

SV61436 Rev. B 8-5DM500™ and DM550™ Digital Mailing System Operating GuideMulti-Account Summary(External Printer Version)This version of the Multi-

8-6 SV61436 Rev. B8 • ReportsThe Last Five Refills Report lists the last five refills for any enabled ac-count and prints the information on a single

SV61436 Rev. B 8-7DM500™ and DM550™ Digital Mailing System Operating GuideThe Confirmation Services Report provides details for Confirmation Ser-vic

SV61436 Rev. B 1-3DM500™ and DM550™ Digital Mailing System Operating GuideOther InformationThis section describes other sources of information avai

8-8 SV61436 Rev. B8 • ReportsThis feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please

SV61436 Rev. B 8-9DM500™ and DM550™ Digital Mailing System Operating GuideThe Funds Report gives a summary of the funds used and available in the me

8-10 SV61436 Rev. B8 • ReportsSystem Setup ReportThe System Setup Report is an extensive report that gives you compre-hensive information about your

SV61436 Rev. B 8-11DM500™ and DM550™ Digital Mailing System Operating GuideError ReportThis feature may be offered as a standard or optional feature

8-12 SV61436 Rev. B8 • ReportsJob ReportThis feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutio

SV61436 Rev. B 8-13DM500™ and DM550™ Digital Mailing System Operating GuideData Capture Report(Non-US Use Only)The Data Capture Short Report provid

SV61436 Rev. B 9-1Maintainin� and Updatin�Items to Keep On Hand ...9-2Cleanin� the Exterior ...

9-2 SV61436 Rev. B9 • Maintaining and UpdatingTape MaintenanceCleaning the ExteriorTo clean the outside of your mailing system, wipe it off with a so

SV61436 Rev. B 9-3DM500™and DM550™ Digital Mailing System Operating GuideTape is still on roll1. When you see the red stripe on the tape, go to the

1-4 SV61436 Rev. B1 • Read This First What You Need to KnowSince your postage meter (Postal Security Device) is licensed by the United States Postal S

9-4 SV61436 Rev. B9 • Maintaining and Updating3. Drop the new tape in so that it feeds from the bottom of the roll to the right. The protective back

SV61436 Rev. B 9-5DM500™and DM550™ Digital Mailing System Operating GuideE-Z Seal® Sealing Solution Maintenance1. Open the feed cover and lift out

9-6 SV61436 Rev. B9 • Maintaining and Updating1. Lift the feed cover. 2. Push down on the moistener brush button.3. Grasp the moistener brush as-se

SV61436 Rev. B 9-7DM500™and DM550™ Digital Mailing System Operating Guide6. Replace the existing clean moistener brush assem-bly, or install a new

9-8 SV61436 Rev. B9 • Maintaining and Updating4. Gently lift the moistener tank up and out.CAUTION: The tank may be full of E-Z Seal® liquid.Cleanin

SV61436 Rev. B 9-9DM500™and DM550™ Digital Mailing System Operating Guide9. After cleaning the wick and tank, place the shield on the wick, mak-ing

9-10 SV61436 Rev. B9 • Maintaining and UpdatingCleaning or Replacing the Wickcontinued10. Place the shield and wick assembly in the moistener tank and

SV61436 Rev. B 9-11DM500™and DM550™ Digital Mailing System Operating GuideCleaning or Replacing the Wickcontinued13. Remove the moistener tank and h

9-12 SV61436 Rev. B9 • Maintaining and Updating15. Replace the moistener brush assembly by pushing it back on its track until it snaps into position.

SV61436 Rev. B 9-13DM500™and DM550™ Digital Mailing System Operating GuidePrinter MaintenanceThe printer components, consisting of the printer nozz

SV61436 Rev. B 1-5DM500™ and DM550™ Digital Mailing System Operating GuideSafety RequirementsWARNING! Follow normal safety precautions for all offi

9-14 SV61436 Rev. B9 • Maintaining and UpdatingCleaning the Printer NozzleYou can clean the printer nozzle at any time by following these steps:1. Fr

SV61436 Rev. B 9-15DM500™and DM550™ Digital Mailing System Operating GuideReplacing the Ink Cartridge“Low Ink - Order Ink” appears on the IntelliLin

9-16 SV61436 Rev. B9 • Maintaining and UpdatingTo replace the ink cartridge:1. Lift up the main cover and lo-cate the ink cartridge lid.2. Push the

SV61436 Rev. B 9-17DM500™and DM550™ Digital Mailing System Operating GuideReplacing the Ink Cartridgecontinued4. Insert the new ink cartridge with

9-18 SV61436 Rev. B9 • Maintaining and UpdatingChanging the PrintheadPrinthead TabIf you have cleaned the printer nozzle and changed the print cartrid

SV61436 Rev. B 9-19DM500™and DM550™ Digital Mailing System Operating Guide8. Grasp the printhead cover and pull up as shown here. 6. Push the prin

9-20 SV61436 Rev. B9 • Maintaining and Updating9. Locate the stand-off on top of the printhead shown here. Changing the PrintheadcontinuedPrinthead S

SV61436 Rev. B 9-21DM500™and DM550™ Digital Mailing System Operating Guide14. Close the printhead cover and push the printhead tab back into place.

9-22 SV61436 Rev. B9 • Maintaining and UpdatingChanging the Wiper Blade AssemblyWhen you change the printhead, you must also replace the wiper blade

SV61436 Rev. B 9-23DM500™and DM550™ Digital Mailing System Operating GuideThis section describes how to:• Turn on new features.• Perform software

1-6 SV61436 Rev. B1 • Read This First Safety RequirementscontinuedIf you use an AC adapter to power the meter when it is off the mailing ma-chine bas

9-24 SV61436 Rev. B9 • Maintaining and Updating6. Select the method of update from the options displayed on the screen. The options are:Art CardFeatu

SV61436 Rev. B 10-1Troubleshootin�How to Troubleshoot your DM500™ and DM550™ Di�ital Mailin� System ...10-2Envelope S

10-2 SV61436 Rev. B10 • TroubleshootingHow to Troubleshoot your DM Series™ Digital Mailing SystemThis chapter contains a list of problems you may enc

SV61436 Rev. B 10-3DM500™ and DM550™ Digital Mailing System Operating GuideEnvelope Sealing ProblemsDescription Possible Causes SolutionEnvelope(s)

10-4 SV61436 Rev. B10 • TroubleshootingEnvelope Feeding ProblemsDescription Possible Causes SolutionMore than one envelope is feedingToo many envelope

SV61436 Rev. B 10-5DM500™ and DM550™ Digital Mailing System Operating GuideEnvelope Feeding ProblemsDescription Possible Causes SolutionEnvelope(s)

10-6 SV61436 Rev. B10 • TroubleshootingEnvelope Feeding ProblemsDescription Possible Causes SolutionEnvelope(s) getting jammed (continued)You are usin

SV61436 Rev. B 10-7DM500™ and DM550™ Digital Mailing System Operating GuideEnvelope Feeding ProblemsDescription Possible Causes SolutionEnvelope(s)

10-8 SV61436 Rev. B10 • TroubleshootingTape Feeding ProblemsDescription Possible Causes SolutionTape jamming in the feederAdhesive is left on the lead

SV61436 Rev. B 10-9DM500™ and DM550™ Digital Mailing System Operating GuidePrinting ProblemsDescription Possible Causes SolutionMeter imprint is out

SV61436 Rev. B 1-7DM500™ and DM550™ Digital Mailing System Operating Guide• Do not connect your postage meter (Postal Security Device) to a digital

10-10 SV61436 Rev. B10 • TroubleshootingProblems Adding Postage to Your Postage MeterDescription Possible Causes SolutionRefill operation fails when I

SV61436 Rev. B 10-11DM500™ and DM550™ Digital Mailing System Operating GuideWeighing ProblemsDescription Possible Causes SolutionWeight on internal

10-12 SV61436 Rev. B10 • TroubleshootingWeighing ProblemsDescription Possible Causes SolutionWeights on external scale are erratic or the scale does n

SV61436 Rev. B 11-1Orderin� Supplies ... 11-2Consumables You Can Order ... 11-2Moistener Kit

11-2 SV61436 Rev. B11 • Supplies and OptionsOrdering SuppliesOrdering a Pitney Bowes Supply CatalogYou can order a Pitney Bowes Supply Line™ Catalog.

SV61436 Rev. B 11-3DM500™ and DM550™ Digital Mailing System Operating GuideMoistener KitWiper Blade and Printhead KitsMoistener Kit (includes comple

11-4 SV61436 Rev. B11 • Supplies and OptionsAccessories You Can OrderAdvertisements and InscriptionsAdvertisements and inscriptions contain messages y

SV61436 Rev. B 11-5DM500™ and DM550™ Digital Mailing System Operating GuideUSPS SuppliesYou can order free mailing supplies from the USPS for use wi

SV61436 Rev. B A-1GlossaryA

1-8 SV61436 Rev. B1 • Read This First Important Information About Powering Your DM Series™ Digital Mailing System OffYour DM Series™ Digital Mailing

A-2 SV61436 Rev. BA • GlossaryAccounting A feature of the mailing system that allows you to charge postage to individual accounts.AccuTrac™ Mail Acco

SV61436 Rev. B A-3DM500™ and DM550™ Digital Mailing System Operating GuideCertified Mail Rates Please refer to the USPS web site at www.usps.com fo

A-4 SV61436 Rev. BA • GlossaryFeed Deck The area of the mailing machine where you feed the envelopes.FIM (Facing Identification Mark) A series of fi

SV61436 Rev. B A-5DM500™ and DM550™ Digital Mailing System Operating GuideMixed Mail Mail consisting of varying lengths and widths.Mode Key Press

A-6 SV61436 Rev. BA • GlossaryRestricted Delivery Restricted Delivery for Certified Mail requires your USPS carrier to deliver only to the person you

SV61436 Rev. B A-7DM500™ and DM550™ Digital Mailing System Operating GuideTyvek® A plastic material used for envelopes.USPS The Unites States Post

SV61436 Rev. B B-1The followin� checklist includes the topics your Pitney Bowes representative will discuss with you to ensure that you fully unders

B-2 SV61436 Rev. BB • Operator Training ChecklistLearning About Your SystemPlace a check mark in the Done box when you complete the topic.Learning Abo

SV61436 Rev. B B-3DM500™ and DM550™ Digital Mailing System Operating GuideBasic OperationsPlace a check mark in the Done box when you complete the t

SV61436 Rev. B Introducin� the DM500™ and DM550™ Di�ital Mailin� System ...2-2Features and Benefits ...

B-4 SV61436 Rev. BB • Operator Training ChecklistAdvanced OperationsPlace a check mark in the Done box when you complete the topic.How to do the follo

SV61436 Rev. B B-5DM500™ and DM550™ Digital Mailing System Operating GuideIf You Need To Change Your System SetupPlace a check mark in the Done box

B-6 SV61436 Rev. BB • Operator Training ChecklistIf You Need To Change Your System Setup (continued)Place a check mark in the Done box when you comple

SV61436 Rev. B B-7DM500™ and DM550™ Digital Mailing System Operating GuideWhat You Need to Maintain Your SystemPlace a check mark in the Done box wh

B-8 SV61436 Rev. BB • Operator Training ChecklistIf You Have Problems with Your SystemPlace a check mark in the Done box when you complete the topic.W

SV61436 Rev. B C-1Specifications ... C-2Mailin� Materials ... C-5Envelo

C-2 SV61436 Rev. BC • SpecificationsSpecificationsDimensions and WeightDM500™ (DGF1(1), DEP0(2)) DM550™ (DHF1(1), DEP0(2))Size (inches):w/o Stacker35

SV61436 Rev. B C-3DM500™ and DM550™ Digital Mailing System Operating GuideCapacities and Fea-turesDM500™ (DGF1(1), DEP0(2)) DM550™ (DHF1(1), DEP0(2)

C-4 SV61436 Rev. BC • SpecificationsCapacities and FeaturesDM500™ (DGF1(1), DEP0(2)) DM550™ (DHF1(1), DEP0(2))Sealing Method Sealing with flap closed.

SV61436 Rev. B C-5DM500™ and DM550™ Digital Mailing System Operating GuideSpecificationscontinuedMailing Materials:Envelope Dimensions (refer to env

2-2 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550™ System is an easy-to-use digital mailing sys-tem you can

C-6 SV61436 Rev. BC • SpecificationsEnvelope Dimensions13 in. (330 mm)Maximum3 in. (76.2 mm)Minimum1 in. (25.4 mm)5 in. (127 mm)3.0 in.(76 mm)10 i

SV61436 Rev. B i-1Index

i-2 SV61436 Rev. BIndexAAC adapterconnector location 2-9,2-10,6-4,6-5Accessoriesdescription 2-4,11-4ordering 2-4,11-4Accountingselecting the accoun

SV61436 Rev. B i-3DM500™ and DM550™ Digital Mailing System Operating GuideDaylight savingsetting up Dialingprex5-13Differential weighinghow to

i-4 SV61436 Rev. BIndexLoading a tape roll 9-2,9-3Lock buttondescription 2-14location 2-15Low funds warningdescription 5-17setting up 5-17MMailde

SV61436 Rev. B i-5DM500™ and DM550™ Digital Mailing System Operating GuidePlatform scale (optional) 2-5location 2-6Postageadding more postage 4-2

i-6 SV61436 Rev. BIndexScalesoptional integrated platform 2-5optional integrated platform location 2-6password protecting setup 5-6procedures for s

SV61436 Rev. B i-7DM500™ and DM550™ Digital Mailing System Operating GuideZZIP Codeentering 4-18Zoneentering 4-18

SV61436 Rev. B 2-3DM500™ and DM550™ Digital Mailing System Operating GuideAbility to Communicate with other ApplicationsYour mailing machine has a

2-4 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System Accounting and ReportsStandard Accounting and ReportingThe standard accounting

SV61436 Rev. B 2-5DM500™ and DM550™ Digital Mailing System Operating GuideParts of the Mailing SystemIntelliLink® Control Center - This contains the

2-6 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550™ SystemRight Side View of the DM500™ and DM550™ SystemMai

SV61436 Rev. B 2-7DM500™ and DM550™ Digital Mailing System Operating GuideThe DM550™ Digital Mailing System with Optional WOW™ ModuleWEIGH-ON-THE-WA

2-8 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System Mailing System ExteriorcontinuedConnectors on the Back of the Mailing System B

SV61436 Rev. B 2-9DM500™ and DM550™ Digital Mailing System Operating GuideConnectors on the Back of the IntelliLink® Control CenterInternal Analog P

2-10 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System Connecting the IntelliLink® Control Center to a Remote Phone Line This figure

SV61436 Rev. B 2-11DM500™ and DM550™ Digital Mailing System Operating GuideThe Mailing System InteriorTop Release Jam Lever/Lower Release Lever - Li

SV61436 Rev. B iiiSV61436 Rev. B ©2007 Pitney Bowes Inc.All rights reserved. This book may not be reproduced in whole or in part in any fashion or st

2-12 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System Interior of DM Series™ System with Optional WOW™ (Under the Feed Cover and W

SV61436 Rev. B 2-13DM500™ and DM550™ Digital Mailing System Operating GuideInk Cartridge Holder - This contains the ink used to create the meter sta

2-14 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System 1. Five Screen Keys - The five keys directly to the left of the display scre

SV61436 Rev. B 2-15DM500™ and DM550™ Digital Mailing System Operating Guide14. Enter Key - Press to enter the information you have selected for the

2-16 SV61436 Rev. B2 • Meet the DM500™ and DM550™ Digital Mailing System The content of the main screen depends upon the current mode of the machine.

SV61436 Rev. B 3-1Mail In A MinuteContentsMail In A Minute ...3-2Preparin� Your Mail ...

3-2 SV61436 Rev. B3 • Mail in a Minute Mail In A MinutePreparing Your MailThis chapter explains how to use the “Key In Postage” mode. It’s the quicke

SV61436 Rev. B 3-3DM500™ and DM550™ Digital Mailing System Operating GuideThick mail settingNormal mail setting4. Place the stack of mail on the fe

3-4 SV61436 Rev. B3 • Mail in a Minute Printing Postage TapesPrint postage tapes for:• Packages• Onion skin/airmail type envelopes • Tyvek® envelo

SV61436 Rev. B 4-1Runnin� MailNavi�atin� Hints ...4-2Applyin� Posta�e and Runnin� Mail ...4-3Dete

iv SV61436 Rev. BFCC ComplianceThis equipment has been tested and found to comply with the limits for a Class A digital device, pur-suant to part 15 o

4-2 SV61436 Rev. B4 • Running MailNavigating Hints• The maximum number of options displayed is 5. To view more options, press the down arrow key. •

SV61436 Rev. B 4-3DM500™ and DM550™ Digital Mailing System Operating GuideApplying Postage and Running MailTo apply postage and run mail on the DM5

4-4 SV61436 Rev. B4 • Running MailFeeding Mail or Printing Tape?1. If your mail requires no application of postage, see Chart C on the fol-lowing pag

SV61436 Rev. B 4-5DM500™ and DM550™ Digital Mailing System Operating Guide1Determining the Correct Postage ModecontinuedChart B - Postage Tape Mode

4-6 SV61436 Rev. B4 • Running MailPreparing Your Mail2About Running Mail1. Sort the mail by envelope size and unless you are using the optional WOW m

SV61436 Rev. B 4-7DM500™ and DM550™ Digital Mailing System Operating GuideAbout Running MailcontinuedThick mail settingNormal mail setting4. Adjust

4-8 SV61436 Rev. B4 • Running MailTips on Feeding Mail► Presealed Envelopes: If you are using presealed envelopes, make sure you press the Seal key

SV61436 Rev. B 4-9DM500™ and DM550™ Digital Mailing System Operating GuideAbout Printing Postage TapesPrint postage tapes for:• Packages• Onion sk

4-10 SV61436 Rev. B4 • Running MailSelecting the Postage Mode and Running the MailOnce you decide the appropriate mode for running your mail job, you

SV61436 Rev. B 4-11DM500™ and DM550™ Digital Mailing System Operating GuideMode Selection: Key in PostageUse this mode if you know what the correct

SV61436 Rev. B vFCC Compliance of ModemThis equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom

4-12 SV61436 Rev. B4 • Running MailMode Selection:Differential WeighingMode Selection:Weigh First PieceMode Selection: Weigh First PieceThis feature

SV61436 Rev. B 4-13DM500™ and DM550™ Digital Mailing System Operating GuideTo use differential weighing:1. Remove all pieces of mail from the scale

4-14 SV61436 Rev. B4 • Running MailMode Selection: Manual Weight EntryTo perform manual weight entry:1. Press the Mode key. 2. Select Manual Weight

SV61436 Rev. B 4-15DM500™ and DM550™ Digital Mailing System Operating GuideUse this mode if you just want to seal the envelopes and do not want to a

4-16 SV61436 Rev. B4 • Running MailSelecting or Deselecting an Account4The information here applies only if you are running the Standard Account-ing p

SV61436 Rev. B 4-17DM500™ and DM550™ Digital Mailing System Operating GuideSelecting a Class, Carrier, or Special ServiceEach carrier has its own

4-18 SV61436 Rev. B4 • Running MailIf your class requires you to select another country:1. A list of countries appears in the display. You can scroll

SV61436 Rev. B 4-19DM500™ and DM550™ Digital Mailing System Operating GuideSelecting the Meter Stamp OptionsThe Meter Stamp Options selection allow

4-20 SV61436 Rev. B4 • Running MailYou can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your m

SV61436 Rev. B 4-21DM500™ and DM550™ Digital Mailing System Operating GuideYou can have a variety of inscriptions appear on your piece of mail. For

4-22 SV61436 Rev. B4 • Running MailThis selection allows you to move the print position of the meter stamp away from the right edge of the envelope.1.

SV61436 Rev. B 4-23DM500™ and DM550™ Digital Mailing System Operating GuideUsing Electronic Confirmation ServicesThe United States Post Office (USP

4-24 SV61436 Rev. B4 • Running MailOverviewcontinuedTracking Information on the Internet• After 24 hours you can track your mail on the internet usin

SV61436 Rev. B 4-25DM500™ and DM550™ Digital Mailing System Operating GuideUsing Confirmation Services Before Printing PostageUSPS Confirmation Serv

4-26 SV61436 Rev. B4 • Running MailAdding Confirmation Services After Printing PostageIf you have already applied postage to a piece of mail and you n

SV61436 Rev. B 4-27DM500™ and DM550™ Digital Mailing System Operating GuideEditing, Deleting or Sending Confirmation Services RecordsThis procedure

4-28 SV61436 Rev. B4 • Running MailAdding Postage or Changing the Date8If you do not have the correct postage or date on a piece of mail, you can add

SV61436 Rev. B 4-29DM500™ and DM550™ Digital Mailing System Operating GuideTo change the date1. If you are printing the date correction on an envel

4-30 SV61436 Rev. B4 • Running Mail9Clearing the Batch CountIf you keep track of the number of pieces of mail you process for each job or mail run, yo

SV61436 Rev. B 5-1Mailin� System SetupNavi�atin� Hints ...5-2Overview of Mailin� System Setup ...

SV61436 Rev. B iDM500™ and DM550™ Di�italDM550™ Di�ital Mailin� System Operatin� GuideContentsPitney Bowes Contact Information ListChapter 1 - Read t

5-2 SV61436 Rev. B5 • Mailing System SetupNavigating Hints• The maximum number of options that display is 5. To view more op-tions, press the down ar

SV61436 Rev. B 5-3DM500™ and DM550™Digital Mailing System Operating GuideOverview of Mailing System SetupIf for any reason you need to change the or

5-4 SV61436 Rev. B5 • Mailing System SetupYou can adjust the contrast of your display and set the volume (1D00 only) of the speaker on your mailing sy

SV61436 Rev. B 5-5DM500™ and DM550™Digital Mailing System Operating Guide3Setting the Date and Time of DayIf your mail is picked up at a certain tim

5-6 SV61436 Rev. B5 • Mailing System SetupSetting Up a Supervisor Password4You can limit access to the following operations by creating a supervisor p

SV61436 Rev. B 5-7DM500™ and DM550™Digital Mailing System Operating Guide5Setting Up a Lock CodeUse the Lock Code option to enter a four- digit pass

5-8 SV61436 Rev. B5 • Mailing System SetupScale/Rates:Attached Scale This option appears only if you have an integrated scale or an attached external

SV61436 Rev. B 5-9DM500™ and DM550™Digital Mailing System Operating GuideScale/Rates:AutoScaleYou can set AutoScale to On or Off. Select On to enabl

5-10 SV61436 Rev. B5 • Mailing System SetupScale/Rates:Destination if New PieceScale/Rates:BMC Intra ZIPUse this option to edit a group of predefined

SV61436 Rev. B 5-11DM500™ and DM550™Digital Mailing System Operating GuideScale/Rates:Discount CodeThis feature may be offered as a standard or opti

5-12 SV61436 Rev. B5 • Mailing System Setup7Setting Up Postage By Phone® Meter Payment SystemThis section describes how to set up Postage By Phone®

SV61436 Rev. B 5-13DM500™ and DM550™Digital Mailing System Operating GuidePhone/Network Set Up:Dialing PrefixIf you need to dial a number in order t

5-14 SV61436 Rev. B5 • Mailing System SetupPhone/Network Set Up:My Phone #Use this option to enter your local phone number (the number to which your m

SV61436 Rev. B 5-15DM500™ and DM550™Digital Mailing System Operating GuidePhone/Network Set Up:Modem StringThe modem string is a series of numbers a

5-16 SV61436 Rev. B5 • Mailing System SetupThis option allows you to modify individual phone connection parameters.CAUTION: Changing these parameters

SV61436 Rev. B 5-17DM500™ and DM550™Digital Mailing System Operating Guide8Configuring High/Low Funds WarningsSetting the Low Funds Warning ValueU

5-18 SV61436 Rev. B5 • Mailing System SetupTimeouts:System SleepThis feature may be offered as a standard or optional feature and is not available on

SV61436 Rev. B 5-19DM500™ and DM550™Digital Mailing System Operating GuideTimeouts:Feeding TimeoutUse this option to specify how much time to allow

5-20 SV61436 Rev. B5 • Mailing System SetupThis option allows you to specify how long the system will continue to feed mail placed on the feed deck wi

SV61436 Rev. B 5-21DM500™ and DM550™Digital Mailing System Operating GuideDefining Presets911You can define up to 10 sets (0 -9) of preset mailing

iPitney Bowes Contact Information ListPitney Bowes Web Sites▪ Forfrequentlyaskedquestions,goto: http://www.pb.com▪ Toplacerequestsforservi

5-22 SV61436 Rev. B5 • Mailing System SetupHow to Define Custom Preset Values1. Enter the values for the mail job (for example, the weighing mode, th

SV61436 Rev. B 5-23DM500™ and DM550™Digital Mailing System Operating Guide5. Select On to turn on this feature and store the date advance. Select

5-24 SV61436 Rev. B5 • Mailing System SetupHow to Edit Custom Preset ValuesTo edit an existing custom preset, you define its new values and then over-

SV61436 Rev. B 5-25DM500™ and DM550™Digital Mailing System Operating GuideTaking the Meter Out of Service12Call your Pitney Bowes representative if

5-26 SV61436 Rev. B5 • Mailing System Setup14Configuring the Optional Barcode ScannerIf you have an optional barcode scanner attached to your DM500™a

SV61436 Rev. B 5-27DM500™ and DM550™Digital Mailing System Operating GuideIf you are using an accounting system on your DM500™ or DM550™ Sys-tem you

5-28 SV61436 Rev. B5 • Mailing System SetupAdding Barcode PrefixesIf your barcodes include a 1 or 2-digit prefix, or if you want to create bar-codes w

SV61436 Rev. B 5-29DM500™ and DM550™Digital Mailing System Operating GuideCombining BarcodesIf you need to combine multiple barcode scans into a sin

5-30 SV61436 Rev. B5 • Mailing System SetupSetting Auto-EnterYou can set up your system so that after it scans in a barcode value and displays it on

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